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Really important stuff to know

• 1. Where does 2degrees have coverage?

  We cover 97% of where New Zealanders live and work. Check our coverage maps.
  

• 2. I have a Telecom handset. Will I be able to continue using it?

  See Will my mobile work on 2degrees?
  

• 3. I have a Vodafone handset. Will I be able to continue using it?

  See Will my mobile work on 2degrees?
  

• 4. Once I have joined 2degrees can I change my mobile number?

  Yes. Any call credit on your 2degrees account will be transferred to your new number, but you will need to set up a new voicemail account by dialling 202 and following the prompts.

  If you want to browse and select a new number, or bring across a number from a different mobile provider, you can do this online by registering with Your 2degrees
  

• 5. How do you charge me for data?

  See our Prices on a page
  

• 6. How do I get my balance?

  You can check your balance in a few different ways:

  1) From your mobile phone, dial *100*1#. You will receive an onscreen response in a manner of seconds.
  2) Online, in Your 2degrees, you can view your up to date credit balance and Magic Top-up rewards balance.
  3) On the 2degrees mobile portal homepage - simply activate from your mobile phone.
  

• 7. How do I check how many free texts I have remaining?

  You can check your text balance in a few different ways:

  1) From your mobile phone, dial *100*1#. You will receive an onscreen response in a manner of seconds.
  2) Online, in 'Your 2degrees', you can view your up to date credit balance and Magic Top Up rewards balance.
  3) On the 2degrees mobile portal homepage - simply activate from your mobile
  

• 8. Where can I buy top-up vouchers?

  Top-up vouchers are available at most major supermarkets, petrol stations and dairies.
  

• 9. Can I top-up someone else's account?

  Yes you can. To do this you can:
  1. Call the top-up line on 201, select your payment option and then choose option 1 to top-up another 2degrees account.
  2. Top-up someone else's account online in Your 2degrees, by entering their mobile number on the top-up screen.