"you" means you, our customer and/or user of the 2degrees services and website.
"we", "our", "us" and "2degrees" means Two Degrees Mobile Limited and any related company that provides you with 2degrees services.
To deliver the highest standard of service, we will ask you to provide us with personal information from time to time. At 2degrees, we believe it is important that you know how we treat that information.
This policy outlines how and why we collect information from you, how we store it, how you can access and correct that information and when we might disclose information to other people.
We will collect information about you when you complete 2degrees application forms, enter 2degrees promotions or competitions, and sign up for 2degrees World or Your 2degrees (for instance, your name, address, contact number(s), email address, etc).
We will also collect information that you provide us when you buy and use 2degrees products and services (such as call and text message information, including date, time, some content, duration, and the number contacted). We may also look at where your mobile device is from time to time, how much you're spending and how you browse our internet site.
Other entities, like marketing organisations and credit reference agencies, may also provide us with information about you from time to time.
If you choose not to provide information when we ask for it, certain services and/or product features may not work properly or we may not be able to provide you with service or a product altogether.
We hold and use the information we collect for a number of purposes, including:
You agree that we and our agents may send you marketing messages, electronic or otherwise, about (amongst other things) our rewards, special offers, competitions and other promotions, and those of our agents or third parties which we consider may be of interest to you. You may unsubscribe from receiving marketing messages from us and our agents at any time through Your 2degrees.
Sometimes we may disclose your information to third parties (some of whom may be located outside of New Zealand). These third parties may include:
To maintain and improve the services we provide to you, we may monitor and record calls you make to us or we make you.
Unless you request our caller line identification restriction service (CLIR) your mobile phone number may be displayed to the person you have called. Where you have requested CLIR, we will prevent your mobile phone number being shown to the recipient of your calls. Your mobile phone number may however still be displayed to us, the emergency services, or when you send a text message.
You can access personal information that we hold about you by contacting us in writing. If the information held by us is inaccurate, incomplete or not up to date you may ask us to correct the information.
If you consent to receiving emails or other communications from us, but later change your mind, just let us know and we will take you off our list. Get in touch via our ‘Contact Us' web page.
We may need to amend the terms of this Policy if our practices change. If we do so, we will post the updated version to this page of our website (www.2degreesmobile.co.nz/privacy).
Published on 28th May 2015