We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Planned
Arcadian
07:00 AM 15/05/2024 to 06:00 PM 15/05/2024
Mobile

Mobile coverage maybe degraded.

Under Repair
Hahei, Waikato.
11:15 AM 15/05/2024
Mobile

Mobile coverage maybe degraded.

Under Repair
Whitianga Central, Coromandel.
11:10 AM 15/05/2024
Mobile

Mobile coverage maybe degraded.

Resolved
06:00 AM 14/05/2024 to 09:37 AM 14/05/2024
Mobile

We are experiencing a technical issue due to which some customers may not be receiving email notifications like payment reminders, OTPs etc. We are sorry for any trouble that this may have caused, and we are attempting to find a quick solution.

Thank you for your patience.

Planned
Whakapunake and Tataraakina .
08:00 AM 21/05/2024 to 05:00 PM 23/05/2024
Mobile

Mobile coverage maybe degraded.

Planned
Lake Heron
12:00 PM 17/05/2024 to 01:00 PM 17/05/2024
Mobile

Mobile coverage maybe  Degraded.

Planned
Pohangina
12:00 AM 17/05/2024 to 06:00 AM 17/05/2024
Mobile

Mobile Coverage maybe Degraded.

Planned
Waihoaka
12:00 AM 17/05/2024 to 06:00 AM 17/05/2024
Mobile

Mobile Coverage maybe Degraded.

Planned
Tukino and Desert Road North.
07:00 AM 20/05/2024 to 07:00 PM 21/05/2024
Mobile

Mobile Coverage maybe Degraded.

Planned
Palliser Bay
08:00 AM 20/05/2024 to 05:00 PM 21/05/2024
Mobile

Mobile coverage maybe degraded.

Planned
Milton Township
08:00 AM 20/05/2024 to 08:00 AM 23/05/2024
Mobile

Mobile services maybe degraded.

Planned
Mangere_Bridge
08:00 AM 13/05/2024 to 07:00 PM 17/05/2024
Mobile

Mobile coverage maybe degraded.

Planned
Manurewa Central
08:00 AM 13/05/2024 to 07:00 PM 17/05/2024
Mobile

Mobile Coverage maybe Degraded.

Planned
Christchurch Central.
08:00 AM 13/05/2024 to 05:00 PM 24/05/2024
Mobile

Mobile Coverage Maybe Degraded.

Under Repair
11:20 AM 03/05/2024
Mobile

We are experiencing a technical issue that is causing some text messages to be duplicated and delivered multiple times. We apologize for the inconvenience this may have caused and are working to resolve the issue as soon as possible.

 

In the meantime, please disregard any duplicate messages you receive.

Thank you for your patience.

Planned
Dunedin Airport
09:00 AM 22/05/2024 to 05:00 PM 22/05/2024
Mobile

Mobile coverage may be degraded

Planned
North Harbour
06:00 AM 29/04/2024 to 06:00 PM 17/05/2024
Mobile

Mobile Coverage maybe Degraded.

Planned
Westown, New Plymouth
07:00 AM 23/05/2024 to 10:00 PM 24/05/2024
Mobile

Mobile coverage may be degraded

Planned
Bridgend, Christchurch
07:00 AM 22/05/2024 to 11:00 AM 22/05/2024
Mobile

Mobile coverage may be degraded

Planned
Spencerville, Christchurch
07:00 AM 22/05/2024 to 11:00 AM 22/05/2024
Mobile

Mobile coverage may be degraded

Planned
Avonside, Christchurch
07:00 AM 22/05/2024 to 10:00 PM 23/05/2024
Mobile

Mobile coverage may be degraded

Planned
Ahipara, Northland
07:00 AM 21/05/2024 to 03:00 PM 21/05/2024
Mobile

Mobile coverage may be degraded

Planned
Maungataniwha, Northland
07:00 AM 21/05/2024 to 03:00 PM 21/05/2024
Mobile

Mobile coverage may be degraded

Planned
Kaitaia, Northland
07:00 AM 21/05/2024 to 06:00 PM 22/05/2024
Mobile

Mobile coverage may be degraded

Planned
Gonville
07:00 AM 15/05/2024 to 10:00 PM 16/05/2024
Mobile

Mobile Coverage maybe Degraded.

Planned
Massey North
07:00 AM 15/05/2024 to 08:00 PM 16/05/2024
Mobile

Mobile Coverage maybe Degraded.

Planned
North Harbour
08:00 AM 29/04/2024 to 06:00 PM 17/05/2024
Mobile

Mobile Coverage Maybe Degraded.

Planned
Helensburgh, Dunedin
07:00 AM 15/05/2024 to 10:00 PM 16/05/2024
Mobile

Mobile coverage may be degraded.