Help with MyRepublic broadband account changes
In this article
Why is my broadband moving from MyRepublic to 2degrees?
MyRepublic has exited the New Zealand broadband market, so all MyRepublic broadband customers are being transferred over to 2degrees. We think you’ll love being with us, having been independently voted NZ’s fairest telco by Kantar in 2023, with a fast and reliable network and a focus on customer service.
Is MyRepublic mobile being transferred over to 2degrees?
No. MyRepublic mobile services will stay with MyRepublic.
I am a 2degrees mobile customer, am I eligible to get a discount on my Broadband plan now?
Customers on migrated plans are not eligible to receive the $10 broadband discount. In order to qualify for a $10 discount on your broadband bill you will need to move to a current in-market 2degrees broadband plan. We have loads of fantastic options you can check out here. If you’re keen to move to a new plan, just get in touch.
What do I need to do to be transferred?
There is nothing you need to do on your end to transfer your MyRepublic broadband and related services over to us. You’ll receive a reminder via SMS and/or email a few days before the transfer is about to happen and again once the transfer has been successful.
Who do I contact for customer support?
Before the transfer has occurred, you can contact MyRepublic via live chat. Once the transfer has been successfully completed you can contact 2degrees for any customer care or service issues going forward.
Is my personal info being transferred to 2degrees?
Your existing records with MyRepublic (including your personal information and payment-related information) will be securely transferred via an encrypted protocol and shared with 2degrees.
This is necessary to ensure that your services continue to work after the transfer is complete.
The way your private information is collected, used and disclosed will remain in accordance with the Privacy Act 2020.
There are no significant or adverse differences to the way your customer information will be handled by us. For more info on the 2degrees privacy policy, click here.
Will my payment info transfer across to 2degrees?
Your credit/debit card or direct debit details will be securely transferred to your new 2degrees account in time for your first bill from 2degrees – you don’t need to do anything other than set up a My 2degrees account to view your monthly bill once you are switched over.
How do I set up a My 2degrees account to view my bill?
To set up your My 2degrees account, simply follow the instructions in the email we’ll send you once your account has been successfully transferred.
Alternatively, simply enter your email address here and follow the prompts to create a password for your My 2degrees account. Important: you won’t be able to set up a password until your account has been successfully transferred to 2degrees.
What’s staying the same once I have transferred to 2degrees?
- The total amount you pay for your internet, voice plans and other add-ons like routers and static IP will stay the same
- Your automatic payment on credit/debit cards or direct debit will transfer across to 2degrees – no action is required from you
- Your plan speed and associated products/add-ons will remain the same
- Your bill date remains the same
- You can use the same modem/router you are using today, no change of modem/router is required
- Your current rights of termination should you choose to leave will stay the same with 2degrees
What will change when I move to 2degrees?
Once you are successfully transferred over there are a few changes to be aware of:
- The general terms and conditions of your plan will be amended and replaced with the 2degrees terms and conditions which can be found here
- The amount of time you have to pay your bill will reduce from 14 to 7 days
- For customers that pay by credit or debit card there will be a 1.75% fee on each transaction
- For customers that have a voice pack, the out-of-bundle calling rates will change to 2degrees’ standard rates. Those calling rates and available voice packs can be found here
- If you use the MyTalk app, this service will no longer be available when you move to 2degrees
- There may be some changes on your bill (see below)
- You’ll need to set up a new account to view your bills online – 2degrees will email you to let you know how to do this once you are on board
- There will be new contact details for support. You’ll go from live chat with MyRepublic to a NZ led call centre with 2degrees once your internet is successfully switched over
- If you've previously registered as a Vulnerable Consumer with MyRepublic you'll need to re-register on 2degrees' Vulnerable Consumer register
Also please note that any credit balances will not transfer over from MyRepublic to 2degrees. If you have a credit balance on your MyRepublic account you can request a refund from MyRepublic here.
Will I see any changes on my bill?
In a small number of cases, you’ll notice that the individual charges that make up your broadband and landline bill have changed. This is down to differences between our systems, but the important thing to know is that while the monthly recurring charges that make up your total bill might be different, there is no change to the total amount you pay.
We’ll let you know if you’re affected by this change in the email we’ll send you once your transfer is complete.
Will there be any outage when I move across?
You should not experience any interruption to your broadband services. But if you do, please reset your modem/router by unplugging it at the wall, wait a few minutes and then plug it in again.
If this does not resolve the issue before the move to 2degrees has happened you can contact MyRepublic on live chat.
If the issue occurs after the transfer is successfully completed, then please contact us at 2degrees.
Will I need to change my broadband equipment or modem/router?
No, you will not need to change anything. Whether you have your own modem or one from MyRepublic it should work as usual.
But if you do encounter issues, please reset your modem/router by unplugging it at the wall, wait a few minutes and then plug it in again.
If this does not resolve the issue before the move to 2degrees has happened you can contact MyRepublic on live chat.
What if I am not satisfied with 2degrees after the transfer?
Your current rights of termination should you choose to leave will stay the same with 2degrees as they were with MyRepublic. This will be based on the terms and conditions related to the MyRepublic plan you are currently on.
Will there be any outage when I move across?
You should not experience any interruption to your broadband services. But if you do, please reset your modem/router by unplugging it at the wall, wait a few minutes and then plug it in again.
How do I register as a Vulnerable Customer with 2degrees?
To qualify as a 2degrees Vulnerable Consumer under the 111 Contact Code you must:
- Be a consumer of a retail landline service with 2degrees; and
- Demonstrate you are at particular risk of requiring the 111 emergency service due to health, safety or disability reasons; and
- Not have a mobile (on any provider) that can be used as an alternative at home or an alternative power source; and
- Not have an alternate power source or another means for contacting the 111 emergency service from your landline premises that can be operated for an eight hour period in the event of a power outage.
For more info on how to apply please visit https://www.2degrees.nz/help/broadband-help/troubleshooting/111-vulnerable-consumers.
Important: Please note you will need to register as a Vulnerable Consumer with 2degrees even if you previously registered as a Vulnerable Consumer with MyRepublic.
Will 2degrees still offer Gamer Perks?
Your current static IP will be carried over to 2degrees at no additional cost to you.
Will 2degrees support the MyTalk app?
No, the MyTalk app will no longer be available once you move across to 2degrees.
