Service status

20 March, 3pm

  

System issues upgrade:

  

Our call wait times/email response times are still higher than we would like so please try and self-solve below in the first instance, if your issue persists PM us and we will come back to you as soon as we can.

Please note that if an issue is ours we will put it right, we just need some time to work things through and will keep you updated along the way.

 

Info/fixes/useful links:

 - ‘Your 2degrees’ and the 2degrees Mobile App are up and running with a new login process. Please register/re-register to check balances, buy Value Packs and Pay your Bill or Top Up. You will need your email address to complete the registration process. Please note a very small number of customers may still be unable to see their bills when they login online but a fix is underway.

- Confusion over NZ Data Pack text messages – please note customers who have received an automated text message from 2degrees saying they have less than 20MB of their pack data left may still have plan and or carry over data available on their accounts. As the message states ‘If you have plan data left you'll use that now.’ This message relates to specific top-up packs including the recently applied free 500MB from 2degrees. If you’re unsure you can check your current balance for free by dialling *100*1#.

 

- Billing questions: 

My bill is late, when can I expect it? goo.gl/cYcC9R

I can’t pay my bill online (via Your 2degrees) or through the app, how else can I pay? goo.gl/dcoAdk

Why does my bill look different? goo.gl/qnEfW1

 

- Email/Call Response times:

Why is it taking so long to get through to you? goo.gl/s6e3CI

I sent you an email and you haven’t replied? goo.gl/hLgpec

 

- Why do I see a different data balance when comparing Your 2degrees and the Mobile App? goo.gl/lMQqRS 

 

Thanks again for your ongoing patience.

 

The team at 2degrees 

Under repair

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