Wherever there’s WiFi, there’s 2degrees
WiFi Calling is a new service that allows you to make and receive calls and texts anywhere in the world that has a suitable WiFi connection, even if there is no mobile coverage. It’s really easy to use with no apps to download, logins or linking contacts – you just use your phone as you normally do.
When you’re in NZ calls and texts come out of your plan or pack as they usually do – no extra mobile charges, just extra coverage.
And when you’re overseas it’s the same. Your WiFi calls and texts back home come out of your plan or pack as well – as if you are in New Zealand*.
If you're on prepay you'll be charged at your usual rates, whether you're in NZ or calling home from overseas.
So whether you’re at the beach or overseas, if you have WiFi, you now have 2degrees coverage.
*Broadband charges may apply if you’re not using 2degrees broadband. NZ international call rates apply, including to all calls made from overseas to destinations besides NZ & Aussie. This includes calls made within the destination you are visiting. WiFi Calling T&Cs apply.
Currently, WiFi Calling is available for any 2degrees customer with a:
iPhone XS Max
iPhone 8 and 8 Plus
iPhone 7 and 7 Plus
iPhone 6s and 6s Plus
iPhone 6 and 6 Plus
Samsung Galaxy S10+*
Samsung Galaxy S10*
Samsung Galaxy S10e*
Samsung Galaxy Note9*
Samsung Galaxy S9 and S9+*
Samsung Galaxy Note 8*
Samsung Galaxy S8 and S8+*
Samsung Galaxy S7 and S7 edge*
Samsung Galaxy A8 and A8+*
Samsung Galaxy J7 Pro*
Samsung Galaxy S6 Edge +*
Samsung Galaxy Note 5*
Samsung Galaxy J5 Pro*
Samsung Galaxy J3 Pro*
Samsung Galaxy J2 Pro*
Samsung Galaxy J7 Prime*
Samsung Galaxy J5 Prime*
Samsung Galaxy J6*
Samsung Galaxy J4*
Samsung Galaxy A7 (2017)*
Samsung Galaxy A5 (2017)*
Samsung Galaxy J2 Core*
Samsung Galaxy J4+*
Samsung Galaxy J8*
Huawei P30 Pro
Huawei Mate 20
Huawei Mate 20 Pro
Huawei P20 Pro
Huawei Nova 3i
OPPO R15 Pro
OPPO R17 Pro
OPPO Find X*
*Samsung Galaxy devices sold by 2degrees will either be sent a software update to enable WiFi Calling or come already enabled. If you got this model of phone from another mobile provider in NZ, it can be upgraded to enable WiFi Calling, see below.
If you are using a 2degrees broadband plan to make WiFi Calls we will not charge you for the data you use. If the WiFi you are using to make WiFi Calls is not “free” or connected to an unlimited broadband plan you will incur broadband charges from your broadband provider for the data you use making WiFi Calls. But don’t worry! WiFi Calling only uses about 1MB of broadband data per minute, so 1GB of broadband data will give you approximately 1,000 minutes of calling.
It's super easy to activate WiFi Calling on your device when its supported by your model.
- Accept the software update
Some phones will need a software update to enable WiFi Calling. You will need to accept this update to install the software. Other phones will come enabled out of the box.
On iPhones, once you update your software you should get a message called Service Provider Settings Update. If it doesn’t pop up straight away go to Settings, then General, then About which should trigger it. If you still don’t see this message then connect your iPhone to iTunes
- Enable WiFi Calling in device settings
Go to your phone settings where you will be able to select to enable WiFi Calling. On the Samsung Galaxy devices go to the Connections tab in your phone settings.
- Connect to WiFi and get talking (if you still can't connect, try restarting your phone).
On your Samsung phone you will know you’re connected when you see this icon at the top of the screen.
On your iPhone you will see 2degrees WiFi Calling at the top left of your screen, or on an iPhone X you will see these words in the Control Centre (swipe down from the top right of the screen).
Once WiFi Calling is enabled on your phone, you can talk anywhere there is WiFi - even if mobile coverage is unavailable. Your phone will automatically select WiFi Calling when suitable WiFi is available.
If for any reason WiFi Calling isn’t doing what you expect you can simply go back to your phone settings and turn it off.
Only Samsung phones sold with 2degrees software installed will work for WiFi Calling. If you purchased your Samsung Galaxy phone from another mobile provider in NZ, it will need a software upgrade. Simply bring your phone into any 2degrees store and we’ll help sort this out for you. If you bought your phone from a parallel importer or from overseas, then it is not compatible and cannot be upgraded.
Some WiFi hotspots may not allow open access to the internet for WiFi Calling to work particularly airport, hotel or Corporate WiFi hotspots. For Corporate networks, your IT Manager might need to enable IP Sec connections from inside the network out to the internet.
There are a few phone functions that are not supported by WiFi Calling:
- Once you first enable WiFi Calling then 3G video calls will not work whether you are on WiFi Calling or on mobile. To get it working again you will need to turn off WiFi Calling and then call our customer care team who will remove you from the WiFi Calling list.
- Changing your call forwarding or voicemail settings. This will work again when you are back on the mobile network.
- Using USSD to check your balance, e.g. dialing *100#. This will work again when you are back on the mobile network.
- When you leave a WiFi area with an active WiFi call your call will not hand over to mobile and will drop.
WiFi Calling works and is charged “like you are in New Zealand”, no matter where you are in the world. If you are roaming overseas, then calls will be charged as if you make that call from NZ.
So, when you are roaming;
- Calls back to NZ or Aussie will use the minutes in your mobile Plan, Combo or Pack, or charged at NZ standard Prepay Rates see here.
- Calls within the same destination you are visiting, or calls to a destination that isn’t NZ or Aussie will be charged at the international call rates applicable to your Plan, Combo or Pack
If you want to be sure that you are only using WiFi Calling when you are overseas (and not using local mobile networks at all) you can put your phone into flight mode, then activate WiFi and WiFi Calling only. This should ensure you don't incur any roaming charges.
When overseas you will need to dial all international calls including in the same country, in International format e.g. +xxyy…yy (xx = country code, yy = the phone number in that country). Any overseas shortcodes, freephone or premium numbers will not work.
If you are using one of our Roaming Packs for calls and texts, then WiFi Calling will be charged in that Pack the same as if you were using mobile coverage. The exception is the Islands Pack (Fiji, Samoa, Tonga, Vanuatu, PNG) where if you use WiFi Calling to make local calls within the destination you are in it will be charged as if it’s an international call from NZ. You will however, be able to receive calls using WiFi Calling at no extra mobile cost*. So in short, to get the best bang for your buck with the Islands Pack we recommend leaving WiFi Calling on most of the time, and switch over to the mobile network before you make a local call. When you’re done – you can switch WiFi Calling back on.
Emergency calling & alerts
Emergency calls will try to use mobile network coverage first, even if you are using WiFi Calling. Only if there is no mobile coverage will your phone use WiFi. If you are overseas and you have no mobile coverage, this emergency call over WiFi will fail.
If you are using WiFi Calling in an area without 2degrees mobile coverage you will not receive any NZ Civil Defence emergency mobile alerts. If you are using WiFi Calling and your phone also has mobile coverage, you will receive these alerts as usual.