Getting Started on Prepay

Thanks for jumping on board with 2degrees Prepay. Welcome to the family. Here’s a few handy tips to help get things up and running.

1. Get your SIM card and the right mobile

You’ll need a 2degrees SIM and a suitable mobile phone.

If you want to buy a 2degrees handset use our store locator to find your nearest shop or buy one from our online shop.

2. Pop in the SIM card

Carefully take the SIM out of the plastic card and pop it in your mobile (usually under the battery). SIM cards can sometimes be a bit fiddly, check your mobile's manual if you get stuck.

3. Activate your account by calling 200

Call 200, free from your mobile, and follow the prompts, you'll be all set to make calls in no time. You’ll be asked to set a personal PIN and set up voice mail.

4. Check your balance

The easiest way to keep on top of your data, texts and calls is to download our App. We’ve built some snazzy usage graphs so it’s easy to keep track of your mobile.

5. Top Up

You can Top Up online, with POLi, over the phone, at the dairy or supermarket and using our 2degrees app. Or to make it even easier, you can set up Auto Top Up.

If you have a Prepay Monthly or 14 Day Plan, you can renew it straight from your Credit or Debit Card each month. Check out how with Autopay

If your mobile isn’t behaving as it should, it’s possible the settings aren't quite right. Don't panic, you should find everything you need on the mobile settings page.

Our Customer Care Team is New Zealand based and open 8am-10pm to help you out. Just call us on 0800 022 022

6. Download our App

Manage your mobile with a tap and a scroll with the 2degrees Mobile App. Available for Android and iOS, it’s the easiest way to keep tabs on your Prepay life. Top up, check your balances, grab an Add-on and more, all from the palm of your hand.

Download our App today.

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7. Check out Data Clock

Use data your way with 2degrees Data Clock. Our Data Clock App let’s you buy data in affordable bursts whenever you need it, without chewing through your Plan Data. Grab as little as 15 mins for 40c for your bus ride home or as much as 24 hours for $6 so you can binge watch your favourite show.

Download Data Clock today, times ticking.

Frequently Asked Questions

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