Roaming Packs Terms and Conditions

Last updated: 24 November 2017

1)      These specific terms and conditions apply in addition to our Pay Monthly Terms and Conditions and Business Terms and Conditions and any other terms and conditions relating to any Plan offered by 2degrees and published at www.2degreesmobile.co.nz (together, the Applicable Terms). Capitalised terms not defined in these terms and conditions have the meaning described in the Applicable Terms.

2)      These conditions below apply when you use your Mobile Phone (or other device) in an eligible destination and have purchased a roaming pack that is available to be used in that eligible destination as set out in Tables 1 - 4 in clause 3 (Roaming Pack).

3)      If you are travelling to eligible destinations, you can purchase one or more of the Roaming Packs set out in the Tables below at any time:

Table 1: Aussie Packs

Country

Price ($)

Days Valid

Minutes – calling and receiving

Texts – sending and receiving

Data

Australia

 

15

3

Unlimited

Unlimited

225MB

20

7

Unlimited

Unlimited

500MB

35

14

Unlimited

Unlimited

1GB

60

30

Unlimited

Unlimited

2GB

 

 

 

 

 

 

 

 

 

 

 

 

Table 2: Islands Packs

Country

Price ($)

Days Valid

Minutes - calling

Minutes - receiving

Texts – sending and receiving

Data

Eligible destinations: Fiji, Tonga, Samoa, Vanuatu, PNG

20

3

Unlimited

Standard Roaming Rates

Unlimited

225MB

30

7

Unlimited

Unlimited

500MB

55

14

Unlimited

Unlimited

1GB

 

Table 3: Globetrotter Packs

Country

Price ($)

Days Valid

Minutes – calling and receiving

Texts – sending and receiving

Data

Eligible destinations: USA,  Canada, UK,  Ireland

20

3

Unlimited

Unlimited

225MB

30

7

Unlimited

Unlimited

500MB

55

14

Unlimited

Unlimited

1GB

 

Table 4: Globetrotter Data Packs

Country

Price ($)

Days Valid

Data

Eligible destinations: USA  Canada, UK,  Ireland, Fiji, Tonga, Samoa, Vanuatu, PNG, Australia,  China, Hong Kong, Macau, Singapore, Malaysia, Czech Republic, France, Thailand, Taiwan, Spain and Italy.

30

3

500MB

55

7

1GB

 

Local (and NZ) Calling and Receiving minutes

4)      When you make and receive calls using a Roaming Pack that includes an allocation of minutes for “calling and receiving”, the minutes used from both the making and receiving of calls are deducted from your balance of minutes.

For example: Using a $20 Globetrotter Pack in the US

Making calls

Receiving calls

Your Balance (minutes)

Roaming charges

 

 

Allocation - 50

 

2 minute call to LA from LA

 

48

 

 

2 minute call from NZ to you in LA

46

 

2 minute call to New York from LA

 

44

 

 

2 minute call from Boston to you in LA

42

 

2 minute call to London from LA

 

42

Standard roaming charges apply

 

Local (and NZ) Calling minutes only

5)      As set out in Table 2, Islands Packs do not include "receiving minute" entitlements. You will be charged our Standard Roaming rates to receive all calls using an Islands Pack.

For example: Using a $20 Island Pack

Making calls

Receiving calls

Your Balance (minutes)

Receiving & Roaming charges

 

 

Allocation - 50

 

2 minute call toSuva from Nadi

 

48

 

 

2 minute call fromNZto you in Nadi

48

Standard roaming charges apply

 

2 minute local call fromNadi to you in Suva

48

Standard roaming charges apply

2 minute call toNZ from Nadi

 

46

 

2 minute call toSydney from Suva

 

46

Standard roaming charges apply

 

6)      Aussie and Globetrotter Roaming Packs can only be used to make and receive:

a)      local calls and texts within an valid destination (eg AUS-to-AUS or UK-to-UK); and

b)      NZ calls and texts (eg UK-to-NZ).

For example:

Table 6: Calls and texts you can make/receive using a GlobetrotterPack

When you make a call/text

From this destination:

From Canada

From USA

From UK

From Ireland

To this destination:

 

 

 

 

 

To NZ

   Yes  Yes  Yes  Yes

To Canada

 

 Yes

No

No

No

To USA

 

No

 Yes

No

No

To UK

 

No

No

 Yes

No

To Ireland

 

No

No

No

 Yes

 

7)      Islands Roaming Packs can only be used to make (receiving calls excluded and Standard Roaming Rates apply):F

a)      local calls and texts within an applicable destination (eg Fiji-to-Fiji or Samoa-to-Samoa); and

b)      NZ calls and texts to NZ (eg Fiji-to-NZ; Samoa-to-NZ).

For example:

Table 7: Calls and texts you can make using an IslandsPack

When you make a call /text

From this destination:

From Fiji

From: Samoa

From Tonga

From: Vanuatu

From: PNG

To this destination:

 

 

 

 

 

 

 

 

 

 

 

 

 

To NZ

 

 Yes  Yes  Yes  Yes  Yes

To Fiji

 

 Yes

No

No

No

No

To Samoa

 

No

 Yes

No

No

No

To Tonga

 

No

No

 Yes

No

No

To Vanuatu

 

No

No

No

 Yes

No

To PNG

 

No

No

No

No

 Yes

 

8)      You will be charged our Standard Roaming Rates for all calls not covered in clauses 6  or 7 above.  See our website for details of Standard Roaming Rates at www.2degreesmobile.co.nz.

Travelling in a group

9)      If you are travelling in a group from NZ where one or more of your group has an applicable Roaming Pack, calls between travellers in your group will be treated in accordance with Table 8.

Table: 8 Groups travelling with one or more Roaming Packs

Caller has Roaming Pack and receiver doesn’t have Roaming Pack

Caller and receiver have Roaming Pack

Receiver has Roaming Pack and caller doesn’t have Roaming Pack

Caller: Roaming Pack applies

Receiver: Standard Roaming rates apply

Caller: Roaming Pack applies

Receiver: Roaming Pack applies - Except Island Packs, Standard Roaming rates.

Caller: Standard Roaming rates apply

Receiver: Roaming Pack applies - ExceptIsland Packs, Standard Roaming rates.

 

10)   Roaming Pack data can only be used in the applicable eligible destinations.

11)   The Roaming Packs can be purchased by all 2degrees Pay Monthly and Business customers. 

12)   Prices are in NZ dollars. GST is exempt on usage outside of NZ.

13)   Standard roaming rates apply to picture/MMS messages.

14)   Roaming Packs that include unlimited minutes and/or texts are subject to the Fair Use Policy, see Pay Monthly Terms and Conditions and Business Terms and Conditions.

15)   Each Roaming Pack is valid for a set number of days (as set of in the Tables in clause 3) from the date of purchase. The applicable number of days that a Roaming Pack is valid for is based on NZ standard time. Roaming Packs expire on the next NZ midnight following the applicable number of days. For example if you purchase a $20, Aussie Pack at 9:00am on 1 January NZ standard time the Pack is valid until 11:59pm on 8 January standard NZ time.

16)   Roaming Packs do not auto renew. You will lose any unused roaming data on expiry of your Roaming Pack. Any balances remaining on your Roaming Pack before the Pack expires cannot be used in NZ.

17)   If you use up all your roaming data allocated under your Roaming Pack, and you do not purchase another Roaming Pack for the destination(s) you are roaming in, you will be charged the standard casual data rate for data roaming in the destination (s) that is applicable to you as either Pay Monthly or Business customer. See our International Roaming Terms and Conditions for more information. Worry Free Data does not apply to international data roaming.  

18)   If you purchase more than one of the same Roaming Pack, the Roaming Pack that expires first will be used first.

19)   Notwithstanding clause 18 if you have one or more valid:

a)      Aussie Packs, Islands Packs or Globetrotter Packs (Specific Pack); and

b)      Globetrotter Data Packs,

your Specific Pack(s) data entitlements will be used first and your Globetrotter Data Pack(s) entitlements will used last.   

20)   All calls are rounded up to the next whole minute. Your effective per minute rate will depend on how long you talk on each of your calls.

21)   Calls to premium rate numbers and satellite phones are excluded.

22)   The usage of roaming data under your Roaming Pack may be rounded up to the nearest 50.84KB increment with a minimum data usage session of up to 921.6KB.

23)   You will be billed for your Roaming Pack(s) following the date of your purchase.

24)   We reserve the right to add or remove destinations included in a Roaming Pack at any time without notice. If you have purchased a Roaming Pack that Pack will apply to the destinations which were included in the Pack at the date of purchase.

25)   We reserve the right to make urgent changes to these Terms and Conditions if required by law or for security or technical reasons.

26)   Applicable Roaming Packs are subject to any maximum call time lengths that our roaming partners may apply to each call made on their network.

 

Coverage

27)   Services are only available within the coverage of each of the 2degrees’ overseas roaming partner’s network.

28)   We will do our best to select roaming partners that provide quality services to you but it is not possible for a mobile network operator to provide a fault-free service at all times. If you have any questions or concerns regarding the services please contact our Customer Care Team. If you call our Customer Care Team while you are roaming and do not have a valid Roaming Pack you will be charged our prevailing standard per minute rate. See our website for details of standard international calling rates at www.2degreesmobile.co.nz.

29)   Coverage and services may be adversely affected by radio interference, geographic or atmospheric conditions, outages, maintenance works, over-loading, faults or limitations in your Mobile Phone or the mobile phone or other device of the person with whom you are communicating, faults or other operational difficulties in 2degrees roaming partner’s network or any other mobile telecommunications network to which that network (or 2degrees network) is connected, or other circumstances or factors not wholly in our control. This means you may not receive all of the services in all areas all of the time.

30)   Coverage and services can also change as our roaming partners continue to manage, build, develop and improve their networks.