International Chat Pack Terms and Conditions

Last updated: 08 May 2017

  1. These specific terms and conditions apply in addition to the Prepay Terms & Conditions,  Pay Monthly Terms and Conditions, Business Terms and Conditions and any other terms and conditions relating to any Plan offered by 2degrees and published at www.2degreesmobile.co.nz (together, the Applicable Terms). Capitalised terms not defined in these terms and conditions have the meaning described in the Applicable Terms.
  2. All prices stated are inclusive of GST.
  1. Purchase the International Chat 300 Pack for $10 a month (Pack Price) and get 300 minutes that you can use to call:
    1. international standard landlines in 23 eligible destinations; and
    2. international standard mobiles in 6 eligible destinations.  
  1. The eligible destinations are:
    1. International standard landlines: Belgium, Canada, China (including Hong Kong but excluding Macau), Denmark, France, Germany, India, Ireland, Italy, Malaysia, South Korea, Netherlands, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States of America.
    2. International standard mobiles: Canada, China (including Hong Kong but excluding Macau), India, Singapore, United States of America, United Kingdom.
  1. Calls to premium rate numbers in the eligible destinations, and calls made while roaming overseas are excluded.
  1. The International Chat 300 Pack can be purchased by any 2degrees Prepay, Pay Monthly or Business customer, and is valid for one month from the date of purchase (Validity Period).
  2. Your International Chat 300 Pack will automatically renew:
    1. If you are a Pay Monthly or Business customer, on such date as set out in clause 12; and
    2. If you are a Prepay customer, on such date as set out in clause 17,

      (each a Renewal Date)
  1. You may purchase as many International Chat 300 Packs as you require at any one time. If you purchase more than one International Chat 300 Pack, the International Chat 300 Pack that expires first will be used first.
  2. You can stop your International Chat 300 Pack from recurring any time prior to your Renewal Date, and if you are a Prepay Customer, while the International Chat 300 Pack is on hold.
  1. All calls are rounded up to the next whole minute. Your effective per minute rate will depend on how long you talk on each of your calls.
  1. You will lose any unused minutes remaining under your International Chat 300 Pack at the end of the Validity Period.

Terms applicable to Pay Monthly and Business Customers only

  1. We will apply an International Chat 300 Pack on your purchase date (Initial Pack), and the Initial Pack will automatically renew on your Billing Date, and thereafter will recur monthly on each Billing Date applicable to your Account. For example, if you purchase your Initial Pack on 29 July and the next Billing Date for your Account is 1 August, your Initial Pack will automatically renew on 1 August, and thereafter monthly on each Billing Date.
  2. You will be billed for your Initial Pack on the Billing Date following the date of your purchase. The succeeding International Chat 300 Pack applied will be billed on each subsequent Billing Date.
  3. Each International Chat 300 Pack (including the Initial Pack) applied to your Account in accordance with clause 12 above will expire at the end of its Validity Period.
  4. The automatic renewal of your International Chat 300 Pack on each Billing Date is subject to you not exceeding the credit limit or Spend Control limit applicable to your Account as at that Billing Date. If you have exceeded your credit limit or Spend Control limit at the time of renewal, your International Chat 300 Pack will be cancelled and you will need to re-subscribe to a new International Chat 300 Pack if you wish to purchase it again. Your new International Chat 300 Pack will be applied in accordance with clause 12.
  5. You can purchase as many International Chat 300 Packs as you require in any month, however, only your original International Chat 300 Pack will recur on each Billing Date. The additional International Chat 300 Pack purchased during your Billing month will not renew and expire at the end of their Validity Period.

Terms applicable to Prepay Customers only

  1. Your International Chat 300 Pack will automatically renew either at the end of its Validity Period (e.g., if you purchase your International Chat 300 Pack on 5 July, your International Chat 300 Pack will automatically renew on 5 August) or when you have 2 minutes or less of call time available on your International Chat 300 Pack, whichever is earlier.
  2. If your International Chat 300 Pack automatically renews because you have 2 minutes or less of call time available on your International Chat 300 Pack, that renewal will be treated as a purchase of a new International Chat 300 Pack that will be applied in accordance with clause 17 above.
  3. Your International Chat 300 Pack will automatically renew only if there is sufficient Re-charge Credit on your Prepay Account at the Renewal Date.
  4. If there is not enough Re-charge Credit on your Prepay Account to cover Pack Price on renewal, the International Chat 300 Pack will not renew and will go on hold for 14 days from the Renewal Date. 
  5. We will do our best to send you a text before your Renewal Date to remind you to top up and will also do our best to send you a text if your International Chat 300 Pack does not renew for any reason. We won’t be liable to you if you do not receive this text.
  6. If you are on a call when the remaining call time under your International Chat 300 Pack reaches 2 minutes or less your International Chat 300 Pack will automatically renew provided that you have enough Re-charge Credit on your Prepay Account. If there is not enough Re-charge Credit available, then once you consume all your International Chat 300 Pack minutes you will be charged our prevailing standard per minute rate for the remainder of your call. See our website for details of standard international calling rates at www.2degreesmobile.co.nz
  1. If you top up your Prepay Account with sufficient Re-charge Credit to cover the Pack Price while your International Chat 300 Pack is on hold, the International Chat 300 Pack will automatically renew. Your new Validity Period is one month from the date of your top-up, and future renewals of that pack will occur in accordance with clause 17 above. If you do not top up your Prepay Account with sufficient Re-charge Credit during the 14 day hold period your International Chat 300 Pack will be cancelled.
  1. If you purchase more than one International Chat 300 Pack at any one time, only your most recent International Chat 300 Pack will renew on its Renewal Date and the unused minutes your older International Chat 300 Pack will expire at the end of its Validity Period.