2degrees Customer Feedback Promotion

Last updated: 17 November 2017

1. Information on how to enter and the prizes form part of these Terms and Conditions. Participation in 2degrees Customer Feedback Competition ("Competition") is deemed acceptance of these Terms and Conditions.

Promoter

2. The promoter is Feedback ASAP Pty Ltd (ABN 53 146 056 331) Level 10, 380 St Kilda Road Melbourne, Australia, 3004.

Competition Period

3. The period of this Competition begins at 12:00:00am (New Zealand time) on 23rd October 2017 and ends at 11:59:59pm (New Zealand time) on 22nd October 2018. (“Competition Period”).


Eligibility to Enter

4. Entry is only open to New Zealand residents aged 18 years and over who are current or former customers of 2degrees who have received a promotional SMS or email from the Promoter.

5. Employees (and their Immediate Family Members) of the Promoter or 2degrees, or any related body corporate of the Promoter or 2degrees, as well as any agency associated with this Competition are ineligible to enter. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

How to Enter

6. To enter the Competition, an eligible entrant must complete one of the following mechanics during the Promotional Period:

(A) SMS Entry: (i) reply to the SMS that they receive from the Promoter with the word ‘YES’ in their reply SMS to receive an instant automatic call back. The automatic call back will be an automated phone survey; and (ii) answer all questions in the automated phone survey as prompted. SMS entry cost will vary dependent on the mobile network used. SMS entries via the Internet are ineligible.

(B) 0800 Entry: (i) call the designated 0800 number (0800 xxx xxx) sent to them in the SMS they receive from the Promoter; and (ii) answer all questions in the automated phone survey as prompted including their contact phone number (mobile phone number). The entry when calling the 0800 number is free from a landline.

(C) Website Entry: (i) click on the link provided in the email that they receive from the Promoter https://surveys.esurveys.com.au/feedbackasap/xxxxxxxx?customer_email= to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional website, and submit the fully completed survey.


7. For the sake of clarity, the entrant will be the person whose name is registered on the 2degrees account relevant to the mobile phone number submitted on entry (for 0800 entry) or the mobile phone used to enter (for SMS entry).

8. Only one (1) entry permitted per feedback request.

Prize Draw

9. Entries open and close for each draw on the dates and times specified in the table below. The prize draws will be conducted by Feedback ASAP Pty Ltd Level 10, 380 St Kilda Road, Melbourne, Australia, 3004 at 12:00pm New Zealand time on the dates specified in the table below

Prize Draw

Entries Open

Entries Close

Draw Date

1

12:00:00am (New Zealand time) 23 October 2017

11:59:59pm (New Zealand time) on 22 April 2018

 

27 April 2018

2

12:00:00am (New Zealand time)

23 April 2018

11:59:59pm (New Zealand time) on 22 October 2018

 

26  October 2018

10. Each winner’s name will be published on the 2degrees website www.2degreesmobile.co.nz within 7 days of the relevant draw.

Prize

11. The first valid entry drawn in each prize draw will win a $1,000 VISA gift card.

12. The VISA Gift Card will be posted to the winner by registered mail and is valid for 12 months from the date of card issue. The VISA Gift Card is subject to its terms of issue and may not be accepted by all retailers. The Promoter accepts no liability for a defective Gift Card however, if necessary, will provide reasonable assistance to a winner to ensure a replacement Visa Gift Card is provided.

13. Any ancillary costs associated with redeeming the Visa Gift Card not included. Any unused balance of the Visa Gift Card will not be awarded as cash. Redemption of the Visa Gift Card is subject to any terms and conditions of the issuer including those specified on the Visa Gift Card.

 


Unclaimed Prize Draw/s

14. If a prize is still unclaimed after three calendar months of the original prize draw, the Promoter will conduct a further draw for the prize, subject to any directions from any regulatory authority. The unclaimed prize draws will be conducted at 12:00 pm New Zealand time on the following dates: 30 July 2018 (Prize Draw 1) and 31 January 2019 (Prize Draw 2).

Each winner of an unclaimed prize draw will be notified by telephone, email or SMS within two (2) days of the draw. The winner's name will be published on the 2degrees website www.2degreesmobile.co.nz within 7 days of the unclaimed prize draw.


General


15. This is not a game of skill. The single prize winner from each Prize Draw Period will be selected by Feedback ASAP Pty Ltd at random through an automatic selection process.

16. Incomplete entries will be deemed invalid and removed from the draw. The promoter's decision is final and no correspondence will be entered into

17. The total value of the prize pool is NZ$2,000

18. The prizes are not transferable or exchangeable and cannot be taken in any other form (including not being able to be taken as cash).

19. Subject to the unclaimed prize draw clause 14, if for any reason a winner does not take possession of their prize by the time stipulated by the Promoter, then the prize will be forfeited.

20. The draws will be conducted by Feedback ASAP, Level 10, 380 St Kilda Rd Melbourne, Australia, 3004.

21. Any entrant (who the Promoter automatically enters into the Competition when they provide Feedback) who no longer wishes to participate in the Competition can email support@feedbackasap.com and request for their entry to be removed from the relevant draw.

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