Shared Data Terms and Conditions

Last updated: 16 November 2017

  1. These specific terms and conditions apply in addition to the 2degrees Pay Monthly Terms and Conditions, Business Terms and Conditions, and any other specific terms and conditions applicable to a Plan or Account made available by 2degrees and published on its website (together, the Applicable Terms and Conditions).

  2. These specific terms and conditions will prevail in the event of any inconsistency between these terms and conditions and any Applicable Terms and Conditions.

  3. Unless stated otherwise, words and phrases in these specific terms and conditions have the same meaning given to them in the Applicable Terms and Conditions.

  4. Shared Data Service” means the service that allows data entitlements under any Plan made available by 2degrees (Parent Plan) to be shared with up to 5 additional devices that use a 2degrees SIM card to connect to the 2degrees Network (Linked Plan).

  5. You” means the Account Owner of the Account in relation to which the Shared Data Service has been activated in relation to a Parent Plan, or has authorised person(s) under their Account to activate the Shared Data Service.

  6. For the avoidance of doubt, the Shared Data Service cannot be activated on a Prepay Account.

  7. You (or any person(s) authorised by you under your Account) can activate the Shared Data Service by:

    (a) Sending an SMS from the device associated with the Plan on which you wish to share your data entitlements (this will be your Parent Plan) to 747 in the format “Share <Mobile Phone Number of the device you wish to enable for sharing>” (this will be the Linked Plan(s)), then responding with a ‘Yes’ or ‘Y’ within 24 hours of receiving the SMS request to confirm the activation of the Shared Data Service (each SMS being a Data Sharing Request); or

    (b) Calling Customer Care.

  8. The Shared Data Service will be activated under the applicable Parent Plan from the date that the Data Sharing Request is received and processed by 2degrees. 2degrees will use reasonable endeavours to process a Data Sharing Request within 24 hours. 2degrees may refuse in its discretion to activate the Shared Data Service in relation to any Plan.

  9. A maximum of five (5) Linked Accounts may be activated in relation to any individual Parent Plan.

  10. We will try and send the Parent Plan a notification that the Shared Data Service has been successfully activated, and you do not hold us liable if you do not receive this notification.

  11. Your Data Sharing Charges will be billed on each Billing Date following the date of successful activation of each Linked Plan. The Data Sharing Charges will be pro-rated from the date of each successful activation of a Linked Plan until the following Billing Date.

  12. If a Linked Plan is activated on your Billing Date, then the Data Sharing Charges in respect of that Linked Plan will be billed on the following Billing Date.

  13. Once a Linked Plan is successfully activated under a Parent Plan, that Linked Plan will be able to use all of the data entitlements available under the applicable Parent Plan, including any Plan data entitlements and Add On data entitlements (the Shared Data). If all Shared Data entitlements have been used up during the Parent Plan’s Billing month, then the Linked Plan will not be able to continue to use data services until either:

    (a) a new Add On is purchased under the Parent Plan; or

    (b) a new allocation of Plan data is made to the Parent Plan on its Billing Date; or

    (c) a new Add On is purchased under the Linked Plan; or

    (d) Shared Data Services are terminated in respect of that Linked Plan in accordance with clause 18.

  14. Prior to using the Shared Data of the Parent Plan, the Linked Plan(s) will first use up any Add On, Plan or Bonus data entitlements applicable to the Linked Plan.

  15. Shared Data available under the Parent Plan will be used by the Linked Plan(s) in the same order data is consumed by the Parent Plan, as follows:

    (a) any applicable Zone Data Pack data entitlements, when the device associated with the Linked Plan is in a 2degrees Zone;

    (b) any applicable NZ Data Pack data entitlements, when the device associated with the Linked Plan is outside of a 2degrees Zone;

    (c) Plan data entitlement;

    (d) any applicable Bonus Data entitlement; and

    (e) out of bundle data usage at our standard rate.

  16. If a device associated with a Linked Plan is not located in New Zealand that Linked Plan will not be able to use the Shared Data of the Parent Plan.

  17. If a device associated with a Parent Plan is located outside New Zealand, all activated Linked Plans within New Zealand will continue to be able to access Shared Data.

  18. You will be responsible and will be liable to us for all charges incurred by a Linked Plan, subject to any Credit Limit applicable to the relevant Parent Plan. Once any Credit Limit in respect of a Parent Plan is reached, the related Linked Plan(s) will no longer be able to use Shared Data.

  19. The Applicable Terms and Conditions, including any Bonus rewards and Add On terms and conditions, and such other relevant terms and conditions as published by 2degrees from time to time that apply to the use of data entitlements under any Parent Plan will apply to the use of Shared Data by a Linked Plan.

  20. You or any person(s) authorised to do so in respect of their Parent Plan can request that the Shared Data Service be terminated by:

    (a) Sending an SMS from the device associated with the Parent Plan (as applicable) to 747 in the format “Stop <Linked Plan Mobile Phone Number>”, then responding with a ‘Yes’ or ‘Y’ within 24 hours of receiving the SMS request to confirm the termination of the Shared Data Service; or

    (b) Calling Customer Care.   

  21. You remain liable to pay all Data Sharing Charges in respect of a Linked Plan up to the date the Linked Plan ceases to be a Linked Plan.

  22. For the avoidance of doubt if the SIM associated with a Prepay Plan: does not activate a data session in any four month period; or is not topped-up with Re-Charge Credit in any 12 month period, that Sim will be deactivated, and the Account Holder will need to arrange for a new SIM and Linked Plan to be connected to the Parent Plan.