Family Share/Team Share Terms and Conditions

Last updated: 03 May 2017

These specific terms and conditions relate to the Shared Unlimited Calls & Texts component of the 2degrees  “Family Share” and “Team Share” services (as applicable to you) (“Share Services”). For information on the 2degrees Shared Data Service, see the Shared Data Terms & Conditions.

  1. These specific terms and conditions apply in addition to the Pay Monthly Terms & Conditions, Business Terms and Conditions, and any other specific terms and conditions applicable to a Plan or Account made available by 2degrees and published on its website (together, the Applicable Terms and Conditions).

  2. These specific terms and conditions will prevail in the event of any inconsistency between these terms and conditions and any Applicable Terms and Conditions.

  3. Unless stated otherwise, words and phrases in these specific terms and conditions have the same meaning given to them in the Applicable Terms and Conditions, and:

Eligible Plan” means a Pay Monthly consumer 2degrees Plan or a Business Plan advised by 2degrees as being eligible to set up Share Services in accordance with these terms and conditions; 

Recipient” means the Mobile Phone Number of a device that uses a 2degrees SIM card to connect to the 2degrees Network and which you have nominated and/or successfully set up as a recipient of the Shared Unlimited Calls & Texts Service;

Shared Data Service” has the meaning given to it in the Shared Data Terms & Conditions;

Shared Unlimited Calls & Texts Service” means the service as described in these terms and conditions that allows the Standard Unlimited Calls & Texts made available under an Eligible Plan to be shared with up to 3 Recipients; and

Standard Unlimited Calls & Texts” means the standard allocation of unlimited calls and texts to New Zealand and Australia made available under your Eligible Plan, and excludes any allocation of calls and texts to countries other than New Zealand or Australia, and any calls and texts included in a Add-on k or promotional offering from time to time.

you” means the Account Owner of the Account under which there is an Eligible Plan that has activated, or is eligible to activate, the Shared Unlimited Calls & Texts Service, or has authorised person(s) under their Account to activate the Share Services.

Share Services

  1. If you are connected to an Eligible Plan and are authorised to do so, subject to these terms and conditions you may:

    (a) share the allocation of Standard Unlimited Calls & Texts made available under your Eligible Plan with up to 3 Recipients by activating the Shared Unlimited Calls & Texts Service; and

    (b) share the allocation of Data made available under your Plan with up to 5 other devices with a 2degrees SIM by activating the Shared Data Service. For more information on the Shared Data Service, see the Shared Data Terms & Conditions.

Activating the Shared Unlimited Calls & Texts Service

  1. You (or any person(s) authorised to do so in respect of their Eligible Plan) can request to activate the Shared Unlimited Calls & Texts Service by:

    (a) Sending an SMS from the Mobile Phone Number associated with the Eligible Plan on which you wish to share your Standard Unlimited Calls & Texts and include in the text the Mobile Phone Number of the Recipient. The SMS should be sent to 233 and be in the format “Share Unlimited <Recipient Mobile Phone Number>”.  Then responding with a ‘Yes’ or ‘Y’ within 24 hours of receiving the SMS requesting confirmation; or

    (b) Calling Customer Care on 200 from your mobile if you are on an Eligible Plan that is Pay Monthly consumer Plan; or

    (c) Calling our Business Support team on 0800 022 BIZ if you are on an Eligible Plan that is a Business Plan.

  2. A Recipient must be connected to a 2degrees Plan or Service (including Prepay) (Recipient Plan).

  3. A Mobile Phone Number that is already connected to an Eligible Plan, or is a recipient under another Eligible Plan, cannot be a Recipient under your Eligible Plan.

  4. You cannot activate the Shared Unlimited Calls & Texts Service on your Eligible Plan if you are currently a recipient of the Shared Unlimited Calls & Texts Service from another Eligible Plan.

  5. Once the Recipient is successfully set up under your Eligible Plan, we will send a text message to the Mobile Phone Number associated with the Eligible Plan advising the activation.  We are not liable if these messages are not received by you.

  6. The Shared Unlimited Calls & Texts Service will be activated from the date that a request is received and processed by 2degrees. 2degrees will use reasonable endeavours to process a request within 24 hours, but we are not liable to you if your request is not processed within this time frame.

  7. 2degrees may refuse in its discretion to activate the Shared Unlimited Calls & Texts Service.

  8. Once a Recipient is successfully activated under your Eligible Plan, that Recipient will share the Standard Unlimited Calls & Texts of your Eligible Plan. The Recipient will consume those shared Standard Unlimited Calls & Texts before they consume any allocation of calls and texts made available, or Add-on purchased, under the Recipient Plan, as applicable. For the avoidance of doubt, any Carryover Minute balances associated with the Recipient Plan will continue to carry over for up to 12 months from allocation.

Charges

  1. For each Recipient that is successfully set up, you will be charged $25 (incl. GST) each Billing month (or part month) while that Recipient is subscribed to the Shared Unlimited Calls & Texts Service of your Eligible Plan (Unlimited Sharing Charges). For the avoidance of doubt, if you activate or terminate a Recipient part way through your Billing month, your Unlimited Sharing Charges for that Recipient will not be pro-rated for that part month.

  2. The Unlimited Sharing Charges will be billed on each Billing Date following the date of successful activation of a Recipient. If a Recipient is activated on your Billing Date, then the Unlimited Sharing Charges in respect of that Recipient will be billed on the following Billing Date.

Managing the Shared Unlimited Calls & Texts Service

  1. You can view the Mobile Phone Numbers of all active Recipients under your Eligible Plan by texting “View Unlimited” to 233 from the Mobile Phone Number associated with that Eligible Plan. A Recipient can view the Mobile Phone Number of the Eligible Plan to which it is connected by texting “View Unlimited” to 233 from the Mobile Phone Number associated with the Recipient Plan.

  2. A Recipient can only use the Standard Unlimited Calls & Texts of the Eligible Plan when it is located in New Zealand. The Shared Unlimited Calls & Texts Service is not available if the Recipient is roaming overseas. 

  3. If the Mobile Phone Number associated with the Eligible Plan is roaming overseas, all active Recipients under that Eligible Plan will continue to be able to use the Shared Unlimited Calls & Texts Service.

  4. The Shared Unlimited Calls & Texts Service is at all times subject to your Spend Control limit or any Credit Limit applied to your Account. If:

    (a) on your Billing Date the Credit Limit applied to your Account has been reached, your Recipients will not renew. The Recipients will go on hold until the following Billing Date and will attempt to renew provided you have credited your account to allow the Shared Unlimited Charges in respect of those Recipients to be applied; or

    (b) the application of the Unlimited Sharing Charges on a Billing Date required for the renewal of any Recipient means that your Spend Control limit will be exceeded, then all or some of your Recipients may not be renewed on that Billing Date and will go on hold. Your Recipients will attempt to renew on the following Billing Date provided you have increased your Spend Control limit to allow for the required Unlimited Sharing Charges to be applied.   

    We will send a text message to you to advise that the Shared Unlimited Calls & Texts Service has been stopped. We are not liable if these messages are not received by you.

Termination of the Shared Unlimited Calls & Texts Service

  1. You (or any person(s) authorised to do so in respect of their Eligible Plan) can request to terminate a Recipient from the Shared Unlimited Calls & Texts Service at any time by:

    (a) Sending an SMS from the Mobile Phone Number associated with the Eligible Plan and including in the text the Mobile Phone Number of the Recipient for which the Shared Unlimited Calls & Texts Service is to be terminated. The SMS should be sent to 233 and be in the format “Share Unlimited <Recipient Mobile Phone Number>”. Then responding with a ‘Yes’ or ‘Y’ within 24 hours of receiving the SMS requesting confirmation; or

    (b) Calling Customer Care on 200 from your mobile if you are on an Eligible Plan that is Pay Monthly consumer Plan; or

    (c) Calling our Business Support team on 0800 022 BIZ if you are on an Eligible Plan that is a Business Plan.

  2. A termination under clause 19 will be effective immediately on the date the termination request is received and processed by 2degrees, after which you may request that a new Recipient be set up for the Shared Unlimited Calls & Texts Service.

  3. You (or the Account Holder or a Team Member, as applicable) can request that the Shared Unlimited Calls & Texts Service be terminated in respect of all active Recipients of an Eligible Plan at any time by sending an SMS including the words “Stop All Unlimited” from the Mobile Phone Number associated with the relevant Eligible Plan to 233. Then responding with a ‘Yes’ or ‘Y’ within 24 hours of receiving the SMS requesting confirmation

  4. If an Eligible Plan is terminated, or transferred to another Plan (that is not an Eligible Plan) or Service offered by 2degrees from time to time, the Shared Unlimited Calls & Texts Service, with respect to all active Recipients, will be terminated.

  5. If the ownership of your Account or an Eligible Plan is transferred, the Shared Unlimited Calls & Texts Service, with respect to all active Recipients, will be terminated.

  6. If a Recipient Plan is terminated or becomes an Eligible Plan, the Shared Unlimited Calls & Texts Service, with respect to that Recipient only, will be terminated.

  7. If the ownership of a Recipient Plan is transferred, the Shared Unlimited Calls & Texts Service, with respect to that Recipient only, will be terminated. The Recipient will become ineligible to share the Standard Unlimited Calls & Texts under your Eligible Plan immediately after such transfer.

  8. You remain liable to pay all Unlimited Sharing Charges in respect of a Recipient up to the date the Shared Unlimited Calls & Texts Service is terminated.

  9. We will send a text message to the Mobile Phone Number associated with the Eligible Plan when the Shared Unlimited Calls & Texts Service is terminated. We will not be liable if these text messages are not received for any reason.

General

  1. Our Fair Use Policy applies to a Recipient’s use of the Shared Unlimited Calls & Texts Service. For the avoidance of doubt, Unlimited Calls & Texts are only available for person to person use consistent with our estimate of reasonable use of this service (referencing standard and/or estimated customer profiles). We may take action if we consider a Recipient’s use to be in breach of the Fair Use Policy. Please ensure that you have read and understood our Fair Use Policy, which forms part of the Pay Monthly Terms and Conditions and Business Terms and Conditions and is published by us at 2degreesmobile.co.nz/fairusepolicy.

  2. The Applicable Terms and Conditions that apply to the use of the Standard Unlimited Calls & Texts under an Eligible Plan will apply to the use of those entitlements by a Recipient.

 

Related Terms & Conditions