Business Connect Terms and Conditions

Last updated: 18 February 2020

  1. These terms and conditions apply to you if you signed up to a Business Connect plan after 20 September 2017.  These terms and conditions apply in addition to our standard Business Terms and Conditions and the Business Account Terms and Conditions and will prevail in the event of any inconsistency.
  2. Capitalised terms not defined in these terms have the meaning given to them in the Business Terms and Conditions and the Business Account Terms and Conditions.
  3. The terms and conditions below apply when you use your Mobile Phone (or other device) in New Zealand (NZ) and have subscribed to a Business Connect Plan.
  4. Prices exclude GST, unless stated otherwise.

    Business Connect Plan

  5. Subject to these terms and conditions, you can sign up to one of the following Business Connect Plans with the applicable allocation of NZ Carryover data as set out on our Business Mobile website.
  6. Under your Business Connect Plan you must have at least one Talk & Text Connection or Data Connection (each a Connection). A Team Member can be connected to a Connection belonging to your Business Connect Plan. You can have a maximum of 200 connections under your Business Connect Plan.
  7. Each Connection set up under the Business Connect Plan will share the pool of NZ Carryover Data (and otherwise any NZ Data automatically added) that is available under the Business Connect Plan. All data under your Business Connect Plan is used on a first in first served basis. No limit applies to an individual Connection’s use of data, and no Connection will be given priority over another Connection in respect of the use of available data.
  8. With your Business Connect Plan you will also receive automatic allocations of NZ Data when the total available data under your Business Connect Plan is almost out in accordance with clause 15 below.
  9. You will be charged each month for your Plan, each Connection and any automatic allocation of NZ Data to your Plan in accordance with your sign-up forms for your Business Connect Plan.

    Data allocations

  10. NZ Carryover Data can only be used in NZ.
  11. You will receive the full allocation of NZ Carryover Data on activation of your Business Connect Plan, and you will be charged the full charge for your Plan on your first Billing Date. Further allocations of NZ Carryover Data will occur on each Billing Date for the duration of your Plan (subject to the 200GB cap described below).
  12. If the full allocation of NZ Carryover Data under the Business Connect Plan is not used during a Billing month that data will be carried over to the following Billing month provided you have not reached the 200GB cap applicable to your Plan. NZ Carryover Data may be accrued for up to 12 months.
  13. The NZ Carryover Data available under your Business Connect Plan cannot exceed 200GB on any Billing Date.
  14. Each time a Connection begins a data session, 10MB of the total available data under your Business Connect Plan will be reserved by that Connection. If the Connection uses less than 10MB during that data session, then the remaining data will returned to the total available data under the Business Connect Plan.
  15. When the data remaining under your Business Connect Plan (excluding data that has been reserved as described in clause 14 above) is 500MB or below, an additional:

    (a)    6GB of NZ Data will automatically be added to your 8GB Business Connect Plan, and you will be charged $66 for each 6GB bundle added; or
    (b)    10GB of NZ Data will automatically be added to your 20GB, 30GB, 60GB, 90GB or 150GB Business Connect Plan (as applicable), and you will be charged $110 for each 10GB bundle added.

  16. Each additional NZ Data bundle applied under clause 15 above will expire 30 days from date of its allocation. NZ Data can only be used in NZ.
  17. Data allocated during the Billing month will be used first before any NZ Carryover Data that has carried over from a previous month.   
  18. Data usage per session may be rounded up to the nearest 50.84KB increment. Minimum data usage per session of up to 921.6KB applies.

    Talk & Text Connection

  19. You can add a Talk & Text Connection Flexi (zero term) to your Business Connect Plan. 
  20. You will be charged for each Talk & Text Connection added to your Business Connect Plan in accordance with your sign-up forms for your Business Connect Plan.
  21. Each Talk & Text Connection includes unlimited calling and texting to NZ and Aussie (subject to our Fair Use Policy, see clause 28).

    Unlimited Calling to New Zealand and Australia

  22. Minutes are only valid for voice calls to any standard landline or mobile in NZ and Aussie.
  23. Calls are charged at a 0 cents per minute rate on each Billing Date for the term of the applicable Talk & Text Connection.
  24. Unlimited Calls cannot be used to make calls to premium rate numbers (e.g. 018, 0900) or satellite phones. Calls to voicemail are included.

    Unlimited Text to New Zealand and Australia

  25. Texts are only valid to any standard mobile in NZ and Aussie.
  26. Texts will be charged at a 0 cent per text rate on each Billing Date for the term of the applicable Talk & Text Connection.
  27. Unlimited Text cannot be used for MMS, texts to premium rate numbers or satellite phones.

    Fair Use Policy

  28. Our Fair Use Policy applies to unlimited calling and texting to NZ and Aussie. For the avoidance of doubt, unlimited calls and texts must be person to person use consistent with our estimate of reasonable use of this service (referencing standard and/or estimated customer profiles). We may take action if we consider the use to be in breach of the Fair Use Policy. Please ensure that you have read and understood our Fair Use Policy, which forms part of the Business Terms and Conditions and is published by us at 2degreesmobile.co.nz/fairusepolicy.

    Data Connection

  29. You can add a Data Connection Flexi (zero term) to your Business Connect Plan. 
  30. You will be charged for each Data Connection added to your Business Connect Plan in accordance with your sign-up forms for your Business Connect Plan.
  31. Each Data Connection does not include any minutes or text entitlements and can only share the pool of data allocated under the Business Connect Plan. You will be charged at our Business standard rates for calling and texting (as published on our website at 2degreesmobile.co.nz).

    Changing your Business Connect Plan, Talk & Text Connection or Data Connection

  32. You are allowed to change your Business Connect Plan to another available Business Connect Plan once each month by contacting Customer Care.
  33. A Connection can be changed to another type of Connection or Plan or Service offered by 2degrees (New Plan) and available under the same Business Account.
  34. We may refuse to change a Connection to a New Plan if you have not paid all of the outstanding Charges under your Business Account.

    Termination of a Talk & Text Connection or Data Connection

  35. You may request the termination of a Connection under your Business Account at any time in accordance with the Business Account Terms and Conditions.
  36. Your Business Connect Plan will be terminated when you no longer have any Talk & Text Connections or Data Connections connected to the Business Connect Plan and any remaining data balances (including NZ Carryover Data) will immediately expire.

    Termination of your Business Connect Plan

  37. If you request termination of your Business Connect Plan, all active Talk & Text Connections and/or Data Connections will be terminated on your next Billing Date.
  38. You must pay us all Charges incurred under your Business Connect Plan up to the date your Business Connect Plan terminates.

    Add-ons and other Services

  39. Add-ons that include any NZ Data and/or any minutes to NZ and Aussie entitlements cannot be purchased on any Connection.
  40. You will be liable for any charges incurred for any Add-on purchased under any Connection.
  41. You will not be able to apply our Shared Data services or Share Everything services to any Connection.