2degrees Home Wireless Broadband Legal Offer Summary

Last updated: 01 October 2019

Service Overview

Service Description

Broadband wireless & optional home phone services

Availability

Broadband is not available everywhere. Our Wireless Broadband service 80GB plan is only available in selected 4G coverage areas with sufficient network capacity. To see if this service is available you can call us on 0800 022 202.

Service Charges

Charge

Monthly Data Allowance

Access Type

$65 per month

80GB

Wireless (4G)

$10 discount off 2degrees Broadband monthly plan charge when linked to an eligible 2degrees Pay Monthly mobile plan.

Prices are current as at 7 August 2019 and are subject to change.

Additional Data Charges

The following extra data charges apply, once you have used your monthly data allowance.

Plan

Monthly data allowance

Extra data

80GB Home Wireless plan

80GB

$15 per additional 10GB block of data to a maximum of $45. Maximum monthly data allowed is 150GB.

Set Up Charges

Set Up Charges

Open term

$299 modem charge applies for 2degrees-supplied wireless modem.

$15 handling and delivery charge applies for 2degrees-supplied wireless modem.

Fixed term

Free rental of 2degrees supplied wireless modem.

$15 handling and delivery charge applies for 2degrees-supplied rental modem.

Access type

Our wireless broadband services connect your home via a 4G wireless connection to our 4G mobile network. Broadband speeds may vary due to factors controlled by you such as your premises’ connection, the location and positioning of your modem, internal wiring and WiFi set up, interference from electrical devices and the number of users in your home. The day to day performance will also be affected by our network.

Other Information

30-day money back guarantee

We will provide you with a 30 day money back guarantee if you are unable to use the services due to coverage. If the wireless service is not available at your installation address you may call us on 0800 022 202 and we will refund you. A refund will be made in the same tender as the original purchase. If you rented the modem from us, you will need to return it to us as new or you will have to pay a $299 modem fee. We will provide instructions on returning the modem when you cancel. 

Minimum Contract Period

You can choose from either:

  • Open term; or
  • 12 month term.

Early Termination Charge

An early exit fee of $199 applies, if you end your contract early.

There is no early termination charge if you sign-up on an open term.

Type of modem

Duration of modem lease:
<1 year

Duration of modem lease:
>1 year

2degrees wireless rental modem

$299

$199

Notice period (termination)

You can end your plan at any time before your next monthly billing due date. You will still be responsible for any charges incurred prior to that billing date.

Traffic Management

In some circumstances we may be required to take reasonable action to protect our customers and effectively manage our network. If your usage on 80GB Wireless exceeds 150GB for 3 consecutive months, or if your usage exceeds 250GB in any month, we will contact you to discuss alternative options. If you are not satisfied with any of those options you may terminate your service within 30 days of our notice to you, or within 30 days of the date of migration (whichever is later) and we will not charge you an early termination charge in respect of your contract.

Fair Use

No fair use policies apply to our broadband plans.

Our Fair Use Policy applies to unlimited calling under our Home Phone Services. See our Fair Use Policy.

Effects on other services

Your wireless broadband service requires mains power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it (such as the Home Phone Plus service), may stop working unless you have battery backup in your home. Services that require a traditional fixed phone line to work, such as a monitored medical or home alarms, fax machines and pay tv boxes are incompatible with voice calling over broadband. We recommend checking with your provider of any of these services to ensure that they will still work with Home Phone Plus, which is a voice over internet service.

Other charges

We offer a range of Add-On Services, including:

Home Phone Services:

  • Home Phone Plus service - $15/month. This is delivered over your wireless broadband connection and includes voicemail, caller ID, call waiting, and unlimited* calls to NZ & Australian landlines).

Disputes

Information about our process for customer complaints is available here: 2degrees Broadband Feedback

2degrees Broadband is a member of the Telecommunications Disputes Resolution scheme, a free independent service to help customers resolve disputes.

All prices quoted are inclusive of GST.

This is a summary only. You can find the full legal terms and conditions here