Using your iPhone on 2degrees

You should be able to use your iPhone as soon as you pop in your 2degrees SIM card. If you find a particular feature that isn’t working we’ve provided the steps and settings you can enter manually.

Make sure your iPhone has the latest Carrier Settings Update for 2degrees.

The Carrier Settings Update will automatically apply the correct settings on your iPhone required for using Mobile Data, MMS (picture messaging) and your Personal Hotspot on the 2degrees Network.

To install the 2degrees carrier settings update on your iPhone you need to ensure you are running the latest version of iOS (iOS 7 or greater is required). To manually update your carrier bundle select Settings/General/Software Update and install.

If your iPhone is running iOS 6 (or lower) then you won't be able to get the Carrier Settings update for 2degrees. Instead, we recommend you visit our Mobile Settings page and enter your handset make and model for the manual setup instructions, or see the details below.

If you’re still having trouble, try resetting your Network settings.

To reset your Network settings:

  1. Tap on Settings
  2. Tap on General
  3. Scroll down to the bottom and tap on Reset
  4. Tap on Reset Network Settings. Your iPhone’s network settings will now reset.

All mobile settings will be reset to their defaults and the correct settings required for Internet, MMS (Picture messaging) and your Personal Hotspot to work on the 2degrees network will automatically be applied.

iOS9 - Wi-Fi Assist

 Wi-Fi Assist is a new handy feature for iOS 9 users. When this feature is enabled, your handset will switch to using cellular (regular mobile) data if your Wi-Fi connection is weak.

Wi-Fi Assist is enabled by default if you update to iOS 9.

To view or change this status go to Settings > Cellular and scroll to the bottom where you will see ‘Wi-Fi Assist’.

2degrees network settings required for using iPhones

Follow the below steps to ensure your iPhone's settings are correct for service on 2degrees:

  1. Tap into Settings from your Home Screen
  2. Tap into Cellular (or if your iPhone is running on iOS 6 or lower, you need to first go into General and then tap on Cellular or Network or Mobile Data)
  3. Ensure Cellular Data is ON (some models say Mobile Data)
  4. Ensure Enable 3G is ON
  5. Ensure Data Roaming is ON
  6. Tap into Cellular Data Network (some models say Mobile Data Network)
  7. In the Cellular Data section at the top (some models say Mobile Data), tap on the APN field and write internet

 Also add the following settings if you wish to set up MMS:

  1. In the MMS section, tap on the APN field and write MMS
  2. Tap on the MMSC field and write http://mms.2degreesmobile.net.nz:48090
  3. Tap on the MMS Proxy field and write 118.148.001.118:8080
  4. Tap on the MMS Max Message Size field and write 312200

 Also add the following settings if you wish to set up Personal Hotspot:

  1. In the Personal Hotspot section, tap on the APN field and write internet

Done! You should restart your phone to apply the settings.

Problems with texting?

Most of the time texting will just work once you’ve popped in your 2degrees SIM card.

If it’s not you might need to manually enter what’s called the ‘Service Centre’.

The Service Centre needs to be set as: +64220227672

You can check what your Service Centre is currently set to by dialing *#5005*7672# (like you would dial a phone number) then press the green Call button. If this is blank or not set to +64220227672 you’ll need to change this.

Dial **5005*7672*+64220227672# (tap this in all together with no spaces), then press the green Call button.

Done! You should restart your phone to apply the settings.

Optional Settings if you want to use Bluetooth or Wi-Fi

Bluetooth Set up

  1. Tap into Settings from the Main Menu
  2. Tap into Bluetooth
  3. Ensure Bluetooth is turned ON
  4. It will now begin searching for active devices
  5. If you are asked for a PIN / Password for your Bluetooth device check the manual for the device as there may be a default PIN assigned

Wi-Fi set up

  1. Tap into Settings from the Main Menu
  2. Tap into Wi-Fi
  3. Ensure Wi-Fi is turned ON
  4. If you are asked for a password for the Wi-Fi Network, please refer to the documentation for the wireless network password, or seek assistance from your ISP
  5. If connecting to a public Wi-Fi connection, please be aware that 2degrees will not have the password for this as it will be generated by the supplier of that Wi-Fi connection

If you have any problems or other questions please call us from a different phone on 0800 022 022 and select option 1 then 4 to speak to the Data team.

 

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