Supporting business through Covid 19

As Covid 19’s impact is felt throughout New Zealand our Business support teams are reacting. You can find a range of ways we can help on this page, and of course our Help and Support pages also include the usual ways we can support your business. 

Our NZ based support teams

Our New Zealand based business call centres continue to run seven days a week, with our people safely operating from home. We’re keeping our Business and Government customers connected with a range of remote working and security solutions.

How do I get in touch?

We’re still here – just keeping our distance. Our Help and Support pages include a range of business assistance, you can send us an email, or get in touch with your Account Manager or our Business Customer Service team.

What are you doing for businesses in financial hardship?

We’re waiving late payment fees for personal and business customers until the end of June 2020 and if you can’t pay your bill due to COVID-19, let us know and we can work with you on your options.

How are you keeping your network resilient?

Our fantastic broadband network is supporting Kiwis working from home. Built and designed to provide quality service at times of high demand, our network capacity is monitored 24/7 by the  Network and Operations team.

For our Managed Network and Voice teams it’s business as usual. Your services remain supported even though our teams are now based at home. We’re also working across the wider industry to keep Kiwis connected.

You can help too by using web-based apps instead of calling where possible. Skype and Microsoft Teams are great options if you’re now working from home and of course our WiFi Calling service.

How are you managing service lead times?

As manufacturing, freight and logistics industries are impacted, we are in contact with our suppliers regularly so that we can set realistic expectations with you if there are any delays. If you have orders to place, we recommend you do so as soon as possible, to minimise any potential delays to your business.

What about your business continuity plan (BCP)?

2degrees activated our Pandemic BCP in February.

We’d like to assure you that critical business functions have contingency plans for any loss of people capacity due to illness. To date, it has not been necessary to activate these plans and Business customer support continues to be available via the usual channels.

Frequently Asked Questions

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