Keep an eye on your data usage
You can regularly keep track of your data usage in your 2degrees Mobile App or by logging in to Your 2degrees and clicking on Your usage. To keep a record click filter by Data and Download transactions to export to Excel.
Alternatively you can dial *100*1# to check your balance from your mobile phone. Your current balances will be displayed on your screen.
When downloading new apps it's important to check the following details to understand how the app works:
- The size of the download
- The app description
- The permissions the app requires and that you allow
If you give the app permission to access data at any time, it may do so without you even opening it.
Have a look at what apps you have and delete any that you don’t need or use. These apps may be using data in the background. You can also download apps that help you manage and monitor your data usage.
Look out for notifications that tell you data is being used on your handset.
Read your handset manual to understand how it works. Adjust your data settings to better manage your data usage.
You can connect to a Wi-Fi network to connect to the internet instead of using mobile data. If the Wi-Fi connection drops, your handset may default back to using mobile data.
When you’re travelling overseas it’s important to keep track of your data usage, so you don’t arrive home to a hefty bill. If you want to use your phone abroad, you should check if the country you’re travelling to is included in one of our International Roaming Packs. If you don’t have a roaming pack, we recommend you turn your mobile data off on your phone when you’re overseas and connect to local WiFi to use the internet. Different countries have different roaming rates, so it’s important you understand the potential costs before using your phone overseas.
It’s also worthwhile setting up a Spend Control before you go to keep an eye on your spend. To set it up, jump in to our Mobile App or Your 2degrees, then set your limit and we’ll let you know when you’re getting close to hitting it.
This table will give you an idea of how much data your favourite online activities use when you connect to the 4G network to access the internet on your smartphone.
Remember, this information is a guide only. Estimates are based on average device consumption using a 4G network. Data usage will vary depending on a number of factors including, but not limited to, device used, network used, device settings and applications on the device.
|15 mins||30 mins||One hour|
|Video Streaming (ie. YouTube)||120MB||240MB||480MB|
|Skype (Video Chat)||55MB||110MB||220MB|
|Email (without attachments)||2MB per 40 emails|
If you are using 3G the data usage will be less than that detailed in the table above.
Things you need to know
Data usage is unique as it depends on what device is used and how much time is spent online. For example, streaming video generally uses more data than checking email. You can get an idea of your potential mobile data requirements when travelling by looking at how much mobile data you use today. Most recent devices allow you to see how much mobile data you have used in the last month, including how much data different applications have used.
• Customers should be aware that connecting to a faster mobile network may use more data than connecting to a slower one. For example, a device may use more data on a 4G network than a 3G network, especially for things like high definition video and web browsing. If you’re not sure what type of network you are connected to, click here for more info.
• Your usage may change while travelling. For example, you may spend longer looking at maps and tourist information websites, but less time streaming bandwidth hungry videos.
• There are steps that you can take to reduce your data usage when roaming. These include: accessing a local Wi-Fi network to avoid using mobile data, turning off mobile data capability when it is not being used, avoid streaming movies and music and turn on data saving settings in applications where they are available.
• Usage will vary depending on a number of factors including, but not limited to, the model of device, the device settings, network used and application settings.
This usage guide is based on average usage values as an example only and should not be taken as a real indication of cost or usage.
Source: New Zealand Telecommunications Forum Inc. International Mobile Roaming Guide – June 2018
There are 1024kb (kilobytes) in 1MB (megabyte), and 1024MB in 1GB (gigabyte).