COVID-19

In these uncertain times, 2degrees is committed to providing you with options to keep connected. We’ll keep this page updated with the latest information about our response to COVID-19 as it evolves.

Limited stores open

Moving to Alert Level Four will help everyone keep their distance. From March 25th we’ll support this by closing most of our stores for four weeks. We’ll be keeping a small number open as non-contact outlets, you can click here to learn more.

But even as we keep our distance we’re still here for you. You can contact us on Facebook or give our NZ based customer care team a call. And we’re still open online at 2degreesmobile.co.nz, for everything from bill payments and online top up, through to account management or new phone purchases or repairs. You can also download the Android or iPhone versions of our app to stay connected to a range of our services.

Home & Business Broadband: All data caps removed until June 2020

To make life a bit easier for those working from home we’re changing our limited data broadband plans. Any customer who was on a limited data plan on or before Friday, March 20 will now receive unlimited data through until June 2020.

Installations during COVID-19

COVID-19 affects our ability to deliver broadband connections within our normal time frames. Essential workers can expect priority access to keep our little country running. Take a moment to read about broadband delivery times and how to get an essential worker installation.

Financial hardship due to covid-19

We’re waiving late payment fees until the end of June 2020 and if you can’t pay your bill due to COVID-19, let us know and we can work with you on your options.

Use benefits to your advantage

Don’t forget that you’ve got some great 2degrees mobile benefits:

  • 2 hours of free data every day until 31 March 2020 (if you signed up before 5 March 2020 and are on an eligible pack/plan, max speeds reduce after 40GB/m),
  • Free hotspotting 
  • Data sharing 
  • Unlimited calling to other 2degrees mobiles 
  • WiFi calling on eligible devices.

Being kind is kinda important

We’re also looking after our own people so we can look after you. Please be kind to our New Zealand based customer care team if you chat to them – we could all do with a bit of kindness right now


 

Frequently Asked Questions

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