What you need to know about 2G

Why are you doing this?

We are changing out old technology for new. 2G is a dated technology that has been superseded by customer demand for 4G services which enable media rich data activities like video streaming.

2degrees hasn’t sold 2G phones since 2015 and each month we have less and less demand from customers using these older phones on our network. We know it’s frustrating, but we have given impacted customers plenty of notice so they can change their phone and stay connected on the 15th of March when we turn off 2G, we will also make sure to remind customers so they don’t forget its coming.

How do I know if my phone is 2G?

A a general rule a 2G phone is not a smartphone. Check the top of your phone (next to the phone’s signal bar indicator). If you only ever see a 2G, Edge, E or GPRS, then it is likely you have a 2G device or that your device settings are locked to 2G. If you see a 3G, H+, 4G or LTE on the top of your phone (next to the phone’s signal bar indicator), then you have 3G or 4G compatible device and should be fine.

Our 3G network supports the UMTS 900 MHz and UMTS 2100 MHz frequency bands and our 4G network operates on LTE 700, 900 and 1800 MHz frequencies. 

What specific date in March are you shutting down?

The shutdown date will be the 15th March but we’d encourage you to not put it off and do it sooner rather than later if you are impacted. 

What do I need to do to change my settings?

If you have a 3G capable device check its not locked to 2G. In your phone settings check Mobile Network mode is on 'Auto' (LTE/GSM/WCDMA) or 4G/3G. If you have any trouble with this please give us a call on 200 from your phone or pop into a 2degrees store and we can help you out. 

Do I need to change my SIM card when I upgrade to a new phone?

That will depend on type of SIM card you have and the new phone or device you are upgrading to. If your old SIM card fits into your new phone’s SIM card slot, then you are sorted and don’t need to do anything else! If you require a new SIM card for your new phone, just grab a SIM Swap online or head into a 2degrees store and we’ll get you setup.

Will I lose my contacts if I change my SIM card?

If your contacts are stored on your  SIM card then they won’t move over to your SIM card. To ensure you don’t lose any contacts, we recommend you back up your phone and save your contacts somewhere first. If you need help doing so, please visit your nearest 2degrees store

Will I keep my number if I change my SIM?

Definitely!  Just remember to get a SIM Swap SIM. Once you get your new SIM, you can move your existing number to the new SIM card by logging into Your 2degrees and heading to the Settings menu. If you need help doing so, just visit a 2degress store and we’ll get this sorted for you. 

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