Scam and Spam Calling

2degrees - Stay safe from spam calls and scamsThe word ‘scam’ or ‘spam’ instantly conjures up thoughts of receiving an email exclaiming that ‘You’re an instant millionaire’ or woefully asking for money. Whether you’re aware of it or not, scammers are hard at work at the moment.

They try to keep us on our toes by relentlessly dreaming up new and elaborate stories and finding new ways to get in touch. The volume of scam emails, phone calls, text messages and online pop-ups are on the rise, so it’s important you know how to keep yourself safe from scammers.

If you see something odd or read something that seems too good to be true, then it probably is. Trust your gut, it’s usually right. Here are a few quick tips to help you keep the scammers at bay.

Stay Scam Safe

  • Be careful where and who you give your personal details to.
  • Use different passwords for your online accounts (avoid using risky passwords like your birthday, address, kids’ or pets’ names, and sequential numbers like 1111 or 1234).
  • Keep your computer’s anti-virus protection up-to-date.
  • Delete any emails that look suspicious and never click any links that you’re not 100% sure have come from a trusted source.
  • If you can’t tell if a phone call is legitimately from a company you do business with, then hang up immediately and call them back yourself to confirm.
  • If you receive a missed call or a text from an ‘unknown’ number or a number you don’t recognise, then ignore it and don’t call/text back.

Here are some recent scams we’ve seen popping up that you should steer clear of:

Recent Scams

Phone Scams

  • Be suspicious of international numbers you don’t know. Don’t answer international calls if you don’t know the caller and don’t call unknown numbers back if you miss a call from them. (Some scammers are trying to get you to call or text them back at premium rate numbers which you will have to pay for.)
  • Be very careful if anyone calls you claiming to be your bank, electricity supplier, or insurance company, etc. If in doubt, it’s a good idea to hang up straight away and call the company back using their official contact number.

If you’ve received suspicious calls you can report them and any details to us through to our Care Team by calling 200 from your phone or send us a private message on Facebook. Where we can, we will investigate the source further and may be able to block the scam calls where possible.

The NZ Telecommunications Forum (TCF) offers consumers lots of helpful advice around phone scams so you can stay informed. You may also find our Privacy Policy useful.

Online Pop-up Scams

  • We’ve noticed an increase in pop-up scams. This happens when you’re surfing the net and get a message that looks like it’s from 2degrees telling you that, because you’re a customer, you’ve won a prize. Sorry to say, this isn’t true. Please don’t click the link or give any personal details as this is a scam. Some recent examples of these pop-ups are below:
    2degrees scam alert customer reward program
    2degrees scam alert free phone popup2degrees scam alert youre a winner popup

Frequently Asked Questions

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