Adding a mobile number to your 2degrees account

To get access to the full range of services available through our website and mobile app, you’ll want to add a mobile number to a Your 2degrees online account. Linking your number to either yours or someone else’s online account helps you do the following:

• Adding or stopping Add-ons 
• Viewing your usage and payment history 
• Topping up your Prepay account 
• Viewing and paying your Pay Monthly bill

When do I need to add a number to my 2degrees account?

If you’re registering a new Your 2degrees online account, adding a number is the last part of the registration process and you need to complete this step to view your account online.

If you have more than one 2degrees number and you want to manage them all with the one online account, you can do this too by adding them one at a time. This works well for the following scenarios and means you don’t need separate online accounts for each number:

• You have a phone and tablet with a SIM, or a data-stick 
• You have a business phone and a personal phone 
• You have a main phone and a backup phone

If you’ve just signed up to a new Pay Monthly mobile connection online, you’ll have the option to automatically add this number to your online account during checkout.

Someone else wants to add my number to their account, what do I do?

You may have received a text message with an online code. If you’re happy for someone else to manage your account, you’ll need to provide them the online code so they can complete the registration. If you don’t know who requested access, you don’t need to do anything, no one can access your account without the code.

If you do want to provide someone with access to your account, please note you will still be able to use your own online account, but you will not be able to use any of our other self-service options such as the 2degrees App, and you’ll be unable to purchase Add-ons or value packs by SMS.

I’ve added my number to an account and I didn’t mean to, or I want to reverse it.

No problem. To reverse a connection you may have made by mistake, or no longer want to continue with, just give our team a call.