Living rural shouldn’t mean you’re cut off from the rest of the world, and now it doesn’t.
2degrees are stoked to be part of the team bringing broadband to rural kiwis, connecting them to family and friends and opening businesses up to a world of new, digital services.
Rural Broadband is delivered over fast 4G, beaming internet straight to the barn door. There are no technicians or copper cables and you can be set up in no time. So, if your place is in the right spot, this could be just the ticket.
2degrees is proud to be part of the Rural Connectivity Group (RCG), hooking up rural kiwis with broadband to connect them with everyday online services that the rest of us rely on every day. Working closely with the “other guys”, we’ve coughed up the bucks to help install fancy mobile cell towers in rural areas to connect internet and mobile black spots across the country. And this is just the beginning. We’ll be rolling out more towers over time to give even more rural New Zealander’s broadband and mobile services.
Rural Broadband is delivered over a 4G Mobile Network, meaning it doesn’t get sent via the old-fashioned copper cables in the ground, but rather, beamed straight to you using the same 4G mobile technology used for mobile phones.
This means you should get a super speedy, consistent connection, without the need for any complex installations or technician visits.
The new cell towers dotted around the countryside do more than just provide home broadband. For the first time, you’ll now be able to get 2degrees 4G mobile data coverage on your phone if you’re in a rural broadband coverage area. So, you can keep whatsapp-ing and Instagram-ing, even when you’re out in the sticks. See the rural 4G areas.
Over the coming months, we’ll be rolling out 4G calling on selected phones as well, so check back in to see when you can fill your gumboots and start chatting up a 4G storm.
Everyone with a 2degrees 4G capable mobile phone will get 4G data coverage in rural 4G areas, but for 4G calling you’ll need a compatible model, and the most recent 4G phones will be upgraded over the next few months.
We’ll keep expanding the list of 4G calling phones so keep checking back.
Samsung Galaxy s9
Samsung Galaxy s9+
iPhone XS MAX
iPhone 11 Pro
iPhone 11 Pro MAX
If you’ve got one of the above iPhone models, you’ll be able to use 4G calling on iOS 13 and above.
It will be switched off by default (see below), so just switch it on in Settings > Mobile > Mobile Data Options > Voice and Data > 4G,Vo4G On and you’ll be good to go.
Just a quick heads up that you might see the below message from Apple pop up when you turn it on, but just click OK to let your 4G Calling take flight.
Let’s face it, living rural can mean there’s going to be the odd occasion where valleys, pine plantations or other scenic features means 4G broadband can’t reach your home. Don’t worry, we’ve got a 30-day money back guarantee for Rural Broadband, so if it just doesn’t work at your place, we’ll cancel it for you, no questions asked and refund your moola. If you’ve rented a modem from us, you’ll just need to return it to us first.
There may be instances where your home set up isn’t appropriate for Rural Broadband. If you have a monitored medical or security alarm, you should read on.
If you have a monitored medical alarm, unfortunately Rural Broadband isn’t for you. This is because most services aren’t compatible over a wireless 4G connection.
If you have a monitored security alarm, you should check with your alarm provider if your home set up is compatible with Rural Broadband over 4G. You may be able to get an upgrade, or reset your system, but it’s best to get in touch with your provider so they can advise what may be required and any additional costs before signing up.
When you move to Rural Broadband, if you have a home phone, this will simply plug in to the back of your modem. This means there is no need for copper cables and jack points, instead your home phone service is beamed to your house over the 4G mobile network, just like your broadband.
Just a heads up. Rural Broadband doesn’t use your existing phone jack points at all, so if you opt for a home phone with your broadband connection and your current phone is plugged in to jack points in the wall, these will no longer work when you switch over.
Because your jack points will no longer work when you move to Rural Broadband, if you have phones in multiple rooms that are connected to the jack points in the wall, these won’t work either.
If you want to keep using phones in these rooms, you can look at getting a cordless multi handset phone, which you can use in different rooms of the house.
If you’ve got the data munchies and chew through your data, we won’t leave you hanging. Any extra data you need will be added your account for $15 per 20GB to keep things ticking along.
If your modem guide is playing hard to get, you can find it here.
Things not working as they should? We’ve popped some tips below to help you out in a pickle.
Check your Service Status
Visit our service status page first to make sure there’s no known issues in your area.
Rural Broadband is beamed to you over 4G, so check the ‘Mobile network’ section.
There are a few reasons this might be happening.
- Your modem can’t access the 4G Wireless network. If your mobile phone can’t get a signal there, relocate the modem to somewhere that does.
- The SIM Card might not be recognized. Check that this has been pushed all the way in by opening the SIM Card slot on the back of the modem and checking the position.
If you’re still having trouble, get in touch with us on 0800 022 202.
Something must be amiss. Check out the below and see if any of these options help.
- Check that the power is on and if it’s not, then turn it on
- Try restarting the modem. Sometimes a quick reboot is all you need. To do this, press the POWER button on the back of the modem, wait 5 seconds, then press it again. It might take a couple of minutes, then the power should come back on as expected.
- Has the MODE light on the modem gone blue? If not, you’re not connected. Check the above troubleshooting tip for help with his.
Follow these steps to change your WiFi name and password
- Connect a device to your modem, either by WiFi or LAN cable
- Open a web browser and log in to the modem by typing the Login IP number found on the bottom of your modem into the web browser
- Type in the password. This is the same as the WiFi password
- Click on WiFi Basic Settings at the top menu
- Here you can change you Wi-Fi name (SSID) and Wi-Fi password
- Click Save and close the web browser
- Changing your WiFi name while connected to the WiFi will also disconnected your device. You’ll just need to reconnect using the new WiFi name and password to get back online.
- If you can’t connect to your WiFi network after changing your WiFi password, please remove or ‘forget’ the WiFi network from the device you’re using and then try connecting again.
- 2degrees 4G Rural Broadband coverage is not available everywhere and speeds vary
- Service only applicable at the address specified at sign up
- Modem delivery is $15 which is paid upfront and non-refundable
- We bill one month in advance
- Fair use policy apples (if you are signed up to our Home Phone Plus service)
- Rural Broadband doesn’t use a copper connection or phone jacks in your home. You can use portable cordless phones if you need multiple phones in your house
- Rural Broadband requires a power supply, so in the event of a power outage, your service won’t work. You should keep a charged mobile phone handy at all times
- Monitored medical and security alarms may not be applicable with Rural Broadband. Check with your provider before agreeing to sign up
- Rural Broadband terms and conditions apply