Promotion terms and conditions
iPhone 11, 11 Pro, 11 Pro Max offer:
New Pay Monthly customers only. If you cancel or downgrade your plan within 12 months, you will be charged $400 on your next bill.
Offer valid until 1 October 2020 or while stocks last. Savings: $400 saving available when you purchase an iPhone 11, 11 Pro or 11 Pro Max on interest free on a $55+ Pay Monthly Plan (excl. Pool Plans). JBL Speaker: RRP $269. One per handset purchased interest free on a $55+ Pay Monthly Plan (exc. Pool Plans). Phone balance repayable if you end your eligible plan. 2degrees reserves the right to amend or cancel this offer at any time. Plan and Interest Free T&Cs apply. See 2degrees.nz for full T&Cs.
Free Data Hour everyday:
Fair use policy applies. Data Clock Max speeds reduce to 1 Mbps after 40GB/mth & hotspotting speeds may be reduced further during periods of network congestion.
If you have an active current Prepay or Pay Monthly Plan and register on the Data Clock app you will get 1 hour of free data per day. See www.2degreesmobile.co.nz/mobile/data-clock/ for details on registering for the Data Clock app. Free data hours do not carry over and will expire if they aren’t used each day. Not available in conjunction with any other promotions. 2degrees may amend or cancel at any time.T&Cs apply. See 2degrees.nz for full T&Cs.
Carryover Combo SIMs
Carryover Combo SIMs are valid for 1 month and do not auto-renew. At the end of the month any remaining Carryover minutes and data are placed on hold and are available to be used for up to 12 months after the date you activated your Carryover Combo SIM if you buy another Carryover Combo within 14 days of the Carryover Combo on your SIM expiring. Carryover Combo T&Cs apply.
Online Shop terms and conditions
To see the full terms and conditions for our online shop, please visit 2dm.co.nz/terms/onlineshop
Please note that we can only deliver purchases from the Online Shop to physical addresses in New Zealand, this doesn’t include PO Boxes or Private Bags. Once you’ve submitted your order, we’ll email you confirmation and a track and trace number, so that you can follow your delivery. Auckland addresses should receive their order the ‘next working day’. For addresses outside of Auckland, delivery of your items could take up to two working days. Unfortunately, we can’t guarantee delivery times, this means we can’t be liable for any loss, cost or expense caused by delay in delivery. Before couriers are able to hand over your order, they require a signature. Please ensure you have submitted an address where someone is able to sign for you, if you’re not there, they may leave a card for you to call them to rearrange delivery. Once you’ve got the order, it’s yours and you’re responsible. For more information on delivery, please read our full terms and conditions.
Faulty or incorrect items
If for any reason the handset or SIM card we send you isn’t exactly what you ordered, or turns out to be faulty, please contact us on 0800 022 022 as soon as possible and we’ll send you a postage-paid courier bag so you can send the order back to us. Please ensure all of the packaging that came with the device, is returned in the courier bag. If somehow the device we sent you turns out to be faulty as soon as you open it up then we will replace it for you at no cost. Just call us within 7 days of purchasing your device on 0800 022 022 and we will send you a courier bag so you can return it. If the faulty device is an Apple product, please see our full terms and conditions to read more.
Change of mind
In the instance you have changed your mind, or you wish to cancel a Plan, please see the ‘Change your Mind Guarantee’ section in the full terms and conditions.
If the device you purchased from us stops working at some point during the applicable manufacturer's warranty period, just call us on 0800 022 022 and we will let you know how you can return the device for repair. Warranty claims are also subject to the other terms and conditions that you’ll find in the manufacturer’s warranty that you’ll get with your handset. If you need to send a mobile device back for repair or replacement, there is the chance you might permanently lose any contacts, ringtones, messages, games or other downloads that you have saved into your handset. 2degrees isn’t responsible for any loss of data from your handset in the case of repair or replacement. It’s important to note that we’re not responsible for the items you send back until they arrive at 2degrees. For full returns terms and conditions, please check our full terms and conditions.