The general emergency number in New Zealand is 111.  Calling emergency services from your mobile is free of charge, provided the call is of a genuine nature.

If you dial 111 you will be directed to an operator who will ask you whether you require access to emergency Police, Fire or Ambulance services.  Once you tell the operator which service you require, they will put you through to the appropriate service.

We will disclose your name, number and address to emergency Police, Ambulance or Fire services to assist them in responding to any emergency call from your mobile number (where known to us).
You will be able to call 111 even if you have no credit on your mobile.

Non-Genuine 111 Calls

You must not make any non-genuine 111 calls from your mobile. 

Non-genuine 111 calls will not be sent to the emergency Police, Ambulance or Fire services because they are not emergency related.  2degrees has mechanisms in place to prevent such calls on our network.

Faults

Please call our team on 0800 022 022 if you experience any fault with the connection of your emergency call from your mobile. All other matters relating to your emergency call should be directed to the appropriate emergency services provider.