News

8 May 2015 - 2degrees extends 4G to Palmerston North

8 May 2015 - 2degrees extends 4G to Nelson

8 May 2015 - 2degrees extends 4G to Whangamata South

8 May 2015 - 2degrees extends 4G to Blenheim

8 May 2015 - 2degrees extends 4G to Gisborne

7 May 2015 - 2degrees extends 4G to Rangiora

7 May 2015 - 2degrees extends 4G to Hastings

28 April 2015 -2degrees to credit all calls and SMS to Nepal

23 April 2015 - 2degrees ‘Mobile Phone Service Provider of the Year’ for fourth year running

16 April 2015 - 2degrees ‘Play the Bridge' Bollywood style

2 April 2015 - 2degrees extends 4G to Ashburton

2 April 2015 - 2degrees extends 4G to Levin

2 April 2015 - 2degrees extends 4G to Feilding

2 April 2015 - 2degrees extends 4G to Dunedin

2 April 2015 - 2degrees extends 4G to Te Awamutu and KihiKihi

23 March 2015 – 2degrees and Snap – there's a real choice of total telco service coming your way soon

17 March 2015 - Auckland Harbour Bridge will glow green tonight to celebrate St Patrick's Day

16 March 2015 - MediaWorks has made the right decision.

16 March 2015 - 2degrees to credit all calls and SMS to cyclone-affected Vanuatu. 

12 March 2015 - 2degrees to light up Auckland Harbour Bridge in World First.

27 February 2015- 2degrees and iHeartRadio NZ present Jessie J in concert… for free.

16 February 2015 - 2degrees ups the ante with launch of new 2015 plans.

10 February 2015 - 2degrees expands support for 'Android ecosystem'.

5 February 2015 - 2degrees 'standout mobile operator' according to Consumer NZ poll.

04 December 2014 - 2degrees extends 4G coverage to the Bay of Plenty in time for holiday season.

28 October 2014 - 2degrees partners with Google.

24 September 2014 - 2degrees extends 4G to Hamilton.

19 September 2014 - 2degrees extends 4G to Central Christchurch.

9 September 2014 - 2degrees Statement.

8 September 2014 - 2degrees extends 4G to Wellington and greater Auckland.

15 July 2014 - 2degrees is now 'Consumer Trusted'.

7July 2014 - The '4G Drop' - 4G worth of cash and prizes up for grabs with 2degrees and ZM.

7 July 2014 - 2degrees redefines roaming for Kiwis visiting Australia.

30 June 2014 - 4G now live on 2degrees.

05 June 2014 - 2degrees to launch mobile WiFi trial in the Capital.

27 May 2014 - Kiwis' love of mobile no longer a burden to their pocket with 'Worry-Free Data'.

22 May 2014 - Research points to Kiwis becoming more connected.

21 May 2014 - Mobile competition - better analysis shows problems remain.

April 16 2014 - 2degrees and iHeart Radio present Ed Sheeran in concert... for free.

April 7 2014 - Welcome 2Freedom.

 

2degrees extends 4G to Palmerston North

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Palmerston North.

Able to deliver data speeds more than 10 times faster than standard 3G connections, all 2degrees customers with 4G compatible devices will be able to do more than ever faster.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger cities, towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well having gone live this year in Ashburton, Blenheim, Dunedin, Feilding, Gisborne, Hastings, Kihikihi, Levin, Nelson, Rangiora, Te Awamutu and Whangamata South and demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

To check coverage in your region visit www.2degreesmobile.co.nz/coverage and for more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Nelson

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Nelson.

Able to deliver data speeds more than 10 times faster than standard 3G connections, all 2degrees customers with 4G compatible devices will be able to do more than ever faster.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger cities, towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well having gone live this year in Ashburton, Blenheim, Dunedin, Feilding, Gisborne, Hastings, Kihikihi, Levin, Palmerston North, Rangiora, Te Awamutu and Whangamata South and demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns.

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

To check coverage in your region visit www.2degreesmobile.co.nz/coverage and for more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Whangamata South

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Whangamata South.

Able to deliver data speeds more than 10 times faster than standard 3G connections, all 2degrees customers with 4G compatible devices will be able to do more than ever faster.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger cities, towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well having gone live this year in Ashburton, Blenheim, Dunedin, Feilding, Gisborne, Hastings, Kihikihi, Levin, Nelson, Palmerston North, Rangiora and Te Awamutu and demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns.

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

To check coverage in your region visit www.2degreesmobile.co.nz/coverage and for more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Blenheim

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Blenheim.

Able to deliver data speeds more than 10 times faster than standard 3G connections, all 2degrees customers with 4G compatible devices will be able to do more than ever faster.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger cities, towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well having gone live this year in Ashburton, Dunedin, Feilding, Gisborne, Hastings, Kihikihi, Levin, Nelson, Palmerston North, Rangiora, Te Awamutu and Whangamata South and demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

To check coverage in your region visit www.2degreesmobile.co.nz/coverage and for more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Gisborne

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Gisborne.

Able to deliver data speeds more than 10 times faster than standard 3G connections, all 2degrees customers with 4G compatible devices will be able to do more than ever faster.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger cities, towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well having gone live this year in Ashburton, Blenheim, Dunedin, Feilding, Hastings, Kihikihi, Levin, Nelson, Palmerston North, Rangiora, Te Awamutu and Whangamata South and demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

To check coverage in your region visit www.2degreesmobile.co.nz/coverage and for more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Rangiora

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Rangiora.

Able to deliver data speeds more than 10 times faster than standard 3G connections, all 2degrees customers with 4G compatible devices will be able to do more than ever faster.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger cities, towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well having gone live this year in Ashburton, Dunedin, Feilding, Hastings, Kihikihi, Te Awamutu and Levin and demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

To check coverage in your region, visit www.2degreesmobile.co.nz/coverage or for more information on 4G, visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Hastings

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Hastings.

Able to deliver data speeds more than 10 times faster than standard 3G connections, all 2degrees customers with 4G compatible devices will be able to do more than ever faster.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger cities, towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well having gone live this year in Ashburton, Dunedin, Feilding, Kihikihi, Te Awamutu, Levin and Rangiora and demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

To check coverage in your region, visit www.2degreesmobile.co.nz/coverage or for more information on 4G, visit www.2degreesmobile.co.nz/4g

 

2degrees to credit all calls and SMS to Nepal

In the wake of the devastating earthquake in Nepal on the weekend, 2degrees will be crediting all calls and SMS messages made to mobiles and landlines in Nepal from Friday 24th April until midnight Wednesday 29th April.

Our thoughts are with the people of Nepal, as well as those visiting the country at the time of this disaster. 2degrees is crediting all calls made to Nepal as it's important family and friends in New Zealand are able to stay in touch with loved ones in Nepal at this time.

2degrees recommends customers use text if possible when trying to contact loved ones so that it places minimal impact on Nepal's mobile networks. In previous natural disasters, partner networks have found their networks can be heavily loaded and the priority at this time needs to be on emergency calling and disaster relief efforts.

 

2degrees ‘Mobile Phone Service Provider of the Year’ for fourth year running

2degrees has, again, been named as one of the country’s top brands for outstanding customer service at the annual Roy Morgan Customer Satisfaction Awards.

The company was last night named ‘Mobile Phone Service Provider of the Year’ for the fourth consecutive year by Roy Morgan, Australasia’s largest Independent Research company. What's more, 2degrees has won the same category for the last 48 months straight. The prestigious awards recognise Kiwi brands across 23 sectors for having outstanding levels of customer satisfaction, as rated by more than 10,000 New Zealand consumers.

2degrees Chief Customer Officer, Mark Cleary says the company is delighted to again be recognised amongst the top performing brands in the country.

“Our customers are at the very heart of everything we do and it’s a huge honour to be recognised, yet again, for the great service we have built our brand on. We have always focused on ensuring our customers get the best possible experience – from their interactions with our Care team, Retail Team and online channels through to our continued investment in our 3G and 4G networks. This award confirms, yet again, that our customers appreciate the extra level of care we provide and we will continue to build further on that.”

Mr Cleary says the award is one of several the company has received in the last year for its service. Consumer Magazine recently named 2degrees ‘New Zealand’s Best Mobile Provider’ for the third year in a row and the company was also named winner of Canstar Blue’s ‘Best Mobile Plans’ category.

 

2degrees ‘Play the Bridge' Bollywood style

2degrees is playing the bridge to Bollywood this Saturday night after receiving huge numbers of requests for Bollywood to be played during its seven week ‘Play the Bridge' campaign.

To celebrate, a Bollywood dance troupe will perform in Silo Park, accompanying music played via the ‘Play the Bridge' microsite as well as live on Radio Tarana, 1386AM from 7pm.

Head of Marketing Communications Trent Harnett said one in every 10 songs requested via the ‘Play the Bridge' microsite was a Bollywood request so it was an easy genre to choose for the second to last Saturday night of ‘Play the Bridge'.

"Demand for Bollywood has been huge so this Saturday we thought we'd dedicate the first hour of Saturday's playlist just to Bollywood music. Fans will be able to select songs as usual through our ‘Play the Bridge' website and we'll play the most popularly requested songs on the night".

"We'll also have dancers, and dance competitions and will be giving away great prizes including a Samsung Galaxy S6 to our best dancer on the day".

2degrees ‘Play the Bridge' fuses light, music and mobile to transform one of Auckland's most recognisable landmarks into a giant LED music amplifier as part of the city's 175th anniversary.

People can go online www.playthebridge.co.nz to select their favourite songs. The most popular tracks will be brought to life in a spectacular way. The performances can be watched via live stream on mobiles or laptops, or in person at several great vantage spots around the harbour.

The event is brought to you by 2degrees, with the support of Samsung, New Zealand Transport Agency and ATEED.

 

2degrees extends 4G to Ashburton

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Ashburton.

Able to deliver data speeds of up to 150Mbps, this is more than 10 times faster than standard 3G connections. All 2degrees customers with 4G compatible devices will be able to receive faster mobile data enabling them to do more than ever.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well, and the demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

For more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Levin

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Levin.

Able to deliver data speeds of up to 150Mbps, this is more than 10 times faster than standard 3G connections. All 2degrees customers with 4G compatible devices will be able to receive faster mobile data enabling them to do more than ever.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well, and the demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

For more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Feilding

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Feilding.

Able to deliver data speeds of up to 150Mbps, this is more than 10 times faster than standard 3G connections. All 2degrees customers with 4G compatible devices will be able to receive faster mobile data enabling them to do more than ever.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well, and the demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

For more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Dunedin

2degrees has extended its 4G coverage to Dunedin including all of the University's student campus, enabling 2degrees customers to do more than ever using 4G services.

Able to deliver data speeds of up to 150Mbps, this is more than 10 times faster than standard 3G connections, meaning all 2degrees customers with 4G compatible devices will be able to receive faster mobile data.

4G services in Dunedin will cover Balmacewen, Caversham, Kensington, Maori Hill, North Dunedin, South Dunedin, St Clair, St Kilda and Vauxhall.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the remaining cities, larger towns as well as rural areas, with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well, and the demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

For more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees extends 4G to Te Awamutu and KihiKihi

2degrees is extending its 4G coverage to New Zealand's larger towns and regional areas as part of the second phase of its 4G rollout - with 4G now live in Te Awamutu and KihiKihi.

Able to deliver data speeds of up to 150Mbps, this is more than 10 times faster than standard 3G connections. All 2degrees customers with 4G compatible devices will be able to receive faster mobile data enabling them to do more than ever.

Last year 2degrees was focused on bringing 4G coverage to New Zealand's largest cities and towns by population starting with Auckland, central Wellington, central Christchurch, Hamilton, Tauranga CBD and Mount Maunganui.

This year 2degrees is focused on bringing coverage to the larger towns and regional areas of the country with cell sites being upgraded or built right across the country to bring the benefits of 4G to more and more Kiwis.

2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout has been running well, and the demand for 4G network services is growing rapidly.

"The first stage of our rollout has been delivered well ahead of schedule, we are now focused on NZ's other cities and towns."

"We're seeing customers using data even faster with 4G and uptake is strong. In fact 4G customers use 70% more data on average compared to those using 3G. This is due to the increased demand for data services such as video, music streaming, web browsing and mobile gaming. We're prioritising our 4G rollout to those areas which are experiencing the greatest demand by our customers."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

For more information on 4G visit www.2degreesmobile.co.nz/4g

 

2degrees and Snap – there's a real choice of total telco service coming your way soon

2degrees has purchased Internet service provider Snap and will launch fixed-mobile services this year, accelerating its growth as a full service communications provider.

The two growing challengers will combine under the 2degrees brand, delivering a broadband and mobile service to consumers, businesses and enterprise customers nationwide.

The agreement brings together the mobile provider and broadband ISP with the highest customer satisfaction ratings in the industry at a time when New Zealanders are embracing data intensive mobile solutions and moving to new UFB fibre services.

2degrees CEO Stewart Sherriff says the two companies have enjoyed a selling partnership arrangement for the past two years and the purchase is a logical and comfortable move for both.

"Snap provides the perfect complement to our mobile offering and will allow us to deliver the total package that our customers – and theirs – have been asking for," says Mr Sherriff.

"Snap and 2degrees would have to be the best fit I've seen in terms of people, network and product. They have a great team of people who do the things we can't do, but they operate under the same values – which shows through in what their customers say about them."

Snap CEO Mark Petrie will join the 2degrees senior leadership team and lead the fixed services division within 2degrees.

Mr Petrie says the deal will help Snap deliver on its potential.

"One thing we've learned in the last couple of years, apart from the fact that we work well with 2degrees, is that there is a limited window of opportunity to win business as the UFB networks are rolled out. A fixed-mobile offer allows us to put our best foot forward and 2degrees is the best company to drive that growth," says Mr Petrie.

The 2degrees workforce will expand to 900 staff, with Snap's 120 staff joined by the 2degrees team in Christchurch at Snap's office. Snap's Auckland-based sales staff will move to 2degrees' Newmarket office.

The move means there is now a true alternative to the incumbent providers, with 2degrees 2G, 3G and 4G mobile networks complemented by Snap's ADSL, VDSL and fibre broadband services and underpinned by a New Zealand-based 24x7 customer care team and a 50-strong national store network.

Mr Sherriff says there will be no immediate change for customers, with the integration of back office systems to take place over time and in a way that minimizes the impact on them.

A snapshot of the new 2degrees:

  • 900-strong combined team
  • 50 retail stores
  • National mobile network
  • ADSL, VDSL and UFB services
  • Competing in all sectors of the telecommunications market

 

Auckland Harbour Bridge will glow green tonight to celebrate St Patrick’s Day

2degrees is getting in the spirit of things and celebrating St Patrick’s Day this evening by lighting up the Auckland Harbour Bridge green as part of its ‘Play the Bridge’ light show.

2degrees ‘Play the Bridge’ fuses light, music and mobile to transform one of Auckland’s most recognisable landmarks into a giant LED music amplifier as part of the city’s 175th anniversary.

2degrees Head of Marketing Communications Trent Harnett said: “2degrees Play the Bridge is all about using technology to connect people and bring a fun event to our community. We’d like to thank NZTA and the Auckland City Council for giving us special permission to light the bridge static green tonight for Ireland’s National Day. We hope everyone enjoys the day.”

The ‘Play the Bridge’ light show will project from the city-facing side of the Auckland Harbour Bridge. While the lights won’t dance to music tonight, the bridge is set to come to life again this coming Thursday, Friday and Saturday nights from 7:30pm with the full music amplification show running from 8:00pm until 11:30pm until April 25th.

People can go online www.playthebridge.co.nz to select their favourite songs. The most popular tracks will be brought to life in a spectacular way. The performances can be watched via live stream on mobiles or laptops, or in person at several great vantage spots around the harbour.

The event is brought to you by 2degrees, with the support of Samsung, New Zealand Transport Agency and ATEED.

 

MediaWorks has made the right decision

MediaWorks has made the right call today to remove two of the judges from the X Factor NZ panel. Their behavior was out of line with our company values and we are pleased they’ve made this decision.

2degrees sponsors X Factor to help recognise great New Zealand talent and the company will continue to support the show and the remaining contestants.

 

2degrees to credit all calls and SMS to cyclone-affected Vanuatu

In the wake of cyclone Pam, 2degrees will be crediting all mobile voice and SMS messages made to mobiles in Vanuatu between midnight Thursday 12th March through to midnight tonight (Monday 16th January).

Our thoughts are with the people of Vanuatu at this difficult time. It’s important family and friends living in New Zealand are able to stay in touch with loved ones in Vanuatu at this time.

2degrees recommends customers use text if possible so that it places minimal impact on Vanuatu’s networks. In previous natural disasters our Pacific Island partner networks have found their networks can be heavily loaded and the priority at this time needs to be on emergency calling and disaster relief efforts.

 

2degrees to light up Auckland Harbour Bridge in World First

Fusing light, music, mobile and one of Auckland's most recognisable landmarks together – 2degrees launches another Kiwi world first in celebration of the city's 175th anniversary.

On March 12, Auckland's Harbour Bridge will be ‘lit up' as the iconic landmark is transformed in to a giant LED music amplifier in the biggest interactive art, music and light show New Zealand has ever seen.

The 2degrees ‘Play the Bridge' light show will run every Thursday, Friday and Saturday night over the next six weeks on the city-facing side of the Auckland Harbour Bridge. The dynamic light show will be synched to music chosen by the public, bringing the tracks to life in a spectacular way. The performances can be watched via live stream on mobiles or laptops, or in person at several great vantage spots around the harbour.

The 2degrees' ‘Play the Bridge' event is particularly special given it's the first time the bridge has ever been used as part of a display in its 56-year history.

2degrees Chief Marketing Officer Malcolm Phillipps says the event is about celebrating Auckland City, our sense of community and how mobile connects us.

"2degrees is all about doing things differently and what better way to celebrate this great city than celebrating the two things that connect us – mobile technology and the Harbour Bridge. We've merged music, art and mobile together in a way that's never been seen or done before.

The power of mobile means Kiwis from all over the country can ‘Play the Bridge' by requesting their favourite music and then seeing it all come to life in real time on their mobile devices. It's about innovation, technology and most of all, fun," he said.

Lighting up the country's largest bridge to music has been no mean feat.

2degrees brought in one of the world's leading experts in light installations, Sydney-based 32 Hundred Lighting, who is responsible for a number of high profile lighting events including the Sydney Harbour Bridge for the annual Vivid Light Festival.

More than 1,000 LED light tubes made up of over 51,000 light bulbs have been individually installed by hand on the Auckland Harbour Bridge over the last fortnight to create the visual symphony.

Mr Phillipps says a massive amount of work has been put in by a range of organisations to make ‘2degrees Play the Bridge' come to life.

"This has been six months in planning so we're really excited to finally be in a position to share this with New Zealand. We've worked very closely with NZ Transport Agency and ATEED and are also fortunate to have the support of Samsung to make this happen. From the various Council and transport agencies to the team who carried the 1,000 LED lights up the bridge in backpacks, it's been a real team effort.

"We are proud of this Kiwi innovation and very much looking forward to the whole country getting involved in playing the bridge. The way we are using mobiles today is totally different and there's no better example of that than this," he said.

2degrees' ‘Play the Bridge' will light up Auckland City Harbour every Thursday, Friday and Saturday nights from 7:30pm with the full music amplification show running from 8:00pm until 11:30pm for six weeks from March 12th till April 25th.

The event is brought to you by 2degrees, with the support of Samsung, New Zealand Transport Agency and ATEED.

 

2degrees and iHeartRadio NZ present Jessie J in concert… for free

2degrees have more than 1000 free tickets to give away to its Jessie J fans to see the Grammy award-nominated, pop and R&B superstar perform live in NZ for the first time.

In partnership with iHeartRadio NZ, 2degrees have sponsored a series of free concerts featuring artists like Jessie J as well as British singer, songwriter Ed Sheeran as part of the ‘hottest ticket in town series'.

UK-born Jessie J is the latest artist to give her debut concert in NZ and renowned for her spectacular live shows, she is not to be missed.

The free ticket draw is only available for 2degrees customers. To enter they must visit www.2degreespromotions.co.nz and fill in their details.

2degrees Chief Marketing Officer Malcolm Phillipps said: "2degrees is excited to be partnering with iHeartRadio to bring Jessie J to Kiwi fans and it's all on the house."

2degrees and iHeartRadio NZ present one free show with Jessie J on Wednesday 11 March, Vector Arena, Auckland.

 

16 February 2015 - 2degrees ups the ante with launch of new 2015 plans

2degrees has taken another bold step into uncharted mobile territory with the launch of its 2015 mobile plans which are set to reinvent the way people use their mobiles.

The new, simplified plans, available from today, not only include in some cases up to triple the value, but also smash all rules when it comes to customers getting their hands on the latest technology.

2degrees Chief Marketing Officer, Malcolm Phillipps, says smartphones have come a long way and it's time phone plans caught up.

"Since our entry in to the market five years ago, Kiwis are getting more mobile value than ever before. This year we're charging ahead again with our new consumer plans which have been designed around how Kiwis are now using their phones. Our new $49 plan, for example, includes ten times the amount of data than when we first launched with unlimited calls and texts – something that used to cost up to $149 in the past."

Mr Phillipps says Kiwis have really embraced mobile technology which is why 2degrees has also launched ‘Trade Up’ which empowers people to be in control of when they get their hands on the latest smartphones.

"Trade Up allows customers to upgrade to the latest smartphone every year. Upgrade programs like this have been highly successful in Australia and the United States. We’re a very tech-savvy nation too so we think Kiwis will like the freedom this provides as well," he says.

Mr Phillipps says he's confident the new plans, coupled with its 'Trade Up', 'Family Share', no long term contracts and 'Carryover' minutes and data offerings lead the way in terms of overall value.

 

10 February 2015 - 2degrees expands support for 'Android ecosystem'

2degrees is pleased to expand its support for the latest Google devices, which go far beyond mobile only. The Motorola Moto 360, and Google Chromecast HDMI Streaming Media Player are now available in 2degrees stores.

The two devices form the next stage of the 'Android ecosystem' allowing customers to access their content from a wider range of devices - made even simpler for 2degrees customers who can purchase content on their 2degrees account.

Chromecast is a thumb-sized media streaming device that plugs into the HDMI port on your TV. Simply use an Android phone, tablet, iPhone, iPad®, Mac or Windows laptop, or Chromebook to cast your favorite entertainment and apps right to the big screen.

2degrees Head of Product and Pricing, Gavin Costello, says: “The Motorola Moto 360 and Google Chromecast are the next level of devices for the Android ecosystem. "As time goes on these 'ecosystems', whether Android or Apple, will become mainstream for all New Zealand homes. We’re proud to be offering customers this broad product suite."

Android, Chromecast, Google and other marks are trademarks of Google Inc.

Pricing:

Motorola Moto 360, $399 Google Chromecast HDMI Streaming Media Player, $59

 

5 February 2015 - 2degrees 'standout mobile operator' according to Consumer NZ poll

2degrees has been named the 'standout' performer of mobile service providers by Consumer NZ for the third year running.

Eighty-seven percent of members rated 2degrees’ services as good or very good. This was up four percent on the last survey. Vodafone and Spark both scored around 70 percent overall satisfaction.

A total of 10,424 Consumer NZ members took part in the mobile satisfaction survey.

2degrees has gained Consumer Trusted accreditation which means it has been assessed against the Consumer NZ Code of Conduct and met the criteria to be awarded accreditation. Customer service is one of the key principles in the accreditation criteria.

Consumer NZ article featuring Customer Satisfaction Results.

 

04 December 2014 - 2degrees extends 4G coverage to the Bay of Plenty in time for holiday season

2degrees is about to flick the switch on its 4G network in Mount Maunganui and the Strand in Tauranga this weekend ¿ just in time for the busy holiday season.

Dubbed the next generation network, 4G can theoretically deliver data speeds of up to 150Mbps - which is more than 10 times faster than standard 3G mobile connections.

This year 2degrees has rolled out its 4G network across Auckland, Hamilton, Wellington and Christchurch.

The Bay's coverage will extend from the Mount's main shopping and beach area right out to Papamoa. The Strand in Tauranga will also have 4G coverage.

2degrees' Chief Technology Officer Mike Davies says the rollout is well ahead of schedule.

"We have a unique advantage of having the latest network technology, thus the addition of 4G is relatively straightforward. The first stage of our rollout went exceedingly well so we are now able to kick off the second phase of our rollout. Mount Maunganui and the Strand in Tauranga is the first part of this which is just in time for the Bay's busy holiday period," he says.

Mike says 2degrees customers are taking full advantage of 4G.

"With 4G capable devices now readily available, coupled with people's growing need to do more, and be more productive on their phones, we have certainly seen a significant rise in the amount of data usage on our network this year."

"Whilst data usage on our network has continued to double each year, we have seen a significant increase since we launched 4G in June with 4G customers using 70% more data on an average day compared to those using 3G."

For more information visit - www.2degreesmobile.co.nz/4g

 

28 October 2014 - 2degrees partners with Google

2degrees is partnering with Google to enable Android customers to pay for apps, movies, music and books via their 2degrees' mobile account ¿ making it the first NZ mobile network to allow customers to easily purchase Google Play content on their mobile account.

The content partnership marks an important step change in allowing people to access and pay for Google content on their phones in a way that's faster and simpler.

2degrees Chief Marketing Officer Malcolm Phillipps says the partnership is another way 2degrees is making life easier for its customers.

"Smartphone growth has created an incredible consumer appetite for content and we want to make access to that as simple as possible. By allowing customers to pay for content via their mobile accounts there's added security and less hassle when it comes to getting what they want," he says.

Mr Phillipps adds that not only is it a safe and convenient way to pay, it also provides customers with full control over their spend, with set daily limits on Google Play purchases backed-up by the 2degrees Spend Control service. Customers using Google Play can choose from thousands of games, loads of movies, the world's largest eBookstore and over 25 million songs to keep them entertained. Now they'll be able to buy that game of Minecraft or download the latest Hunger Games flick without having to use a credit card. Each purchase will be itemised on their Pay Monthly bill or deducted from their Prepay balance. To celebrate the launch, Google and 2degrees will be offering its Prepay and Pay Monthly Android customers 90 days free access to Google Play Music's streaming service. Google Play Music gives you unlimited, ad-free access to millions of songs, and lets you mix them with your own collection, so you can listen to them all on the go.

 

24 September 2014 - 2degrees extends 4G to Hamilton

2degrees has further extended its 4G coverage to Hamilton, now bringing LTE to the country's four largest cities. 4G can theoretically deliver data speeds of up to 150Mbps ¿ more than 10 times faster than standard 3G connections - meaning all 2degrees customers with 4G compatible devices will get faster mobile connectivity.

4G services will cover Beerescourt, Chartwell, Chedworth Park, Claudelands, Enderley, Fairfield, Forest Lake, Frankton, Hamilton Central, Hillcrest, Maeroa, Pukete, Silverdale, St Andrews and Whitiora. The launch of 4G in Hamilton means 2degrees' LTE network now has coverage in the country's four largest cities by population size including Christchurch, Wellington and Auckland with more to follow. 2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout is running well ahead of schedule and customer demand for 4G network capability is high.

"The first stage of our rollout has been achieved well ahead of schedule and the rollout to NZ's other cities and towns will begin earlier than expected.""With the rise in connectivity and exploding demand for data services like video, music streaming, online access and mobile gaming, 4G opens up a whole new world of opportunity for our customers."

"Whilst data usage on our network has continued to double each year, we have seen a significant increase since we launched 4G in June with 4G customers using 70% more data on an average day compared to those using 3G." "Meanwhile we continue to trial other technology to support our customers' ever increasing demand for data including a WIFI trial in Wellington and a 4G trial on 700MHz in central Auckland."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

For more information on 4G visit www.2degreesmobile.co.nz/4g

 

19 September 2014 - 2degrees extends 4G to Central Christchurcht

2degrees has extended its 4G coverage to central Christchurch, today flicking the switch on its fourth generation mobile network. 4G can theoretically deliver data speeds of up to 150Mbps ¿ more than 10 times faster than standard 3G connections ¿ meaning all 2degrees customers with 4G compatible devices will get faster mobile connectivity.

4G services will cover the western/north-western sides of the city including Addington, Riccarton, Middleton, Upper Riccarton, the airport corridor, Burnside, Papanui, Merivale, Fendalton and Strowan. The north-western corner of the CBD and the hospital will also be covered. The launch of 4G in Christchurch means 2degrees' LTE network now has coverage in Christchurch city, Wellington and Auckland. It will also soon launch in Hamilton. 2degrees' Chief Technology Officer Mike Davies says 2degrees' 4G rollout is running well ahead of schedule and customer demand for 4G network capability is high.

"The first stage of our rollout has been achieved well ahead of schedule and the rollout to provincial areas will begin earlier than expected." "With the rise in connectivity and exploding demand for data services like video, music streaming, online access and mobile gaming, 4G opens up a whole new world of opportunity for our customers."

"Whilst data usage on our network has continued to double each year, we have seen a significant increase since we launched 4G in June with 4G customers using 70% more data on an average day compared to those using 3G." "Meanwhile we continue to trial other technology to support our customers' ever increasing demand for data including a WIFI trial in Wellington and a 4G trial on 700MHz in central Auckland."

Access to 2degrees' 4G network will be at no additional cost and will operate with all existing 2degrees customer's current data allocations.

For more information on 4G visit www.2degreesmobile.co.nz/4g

 

9 September 2014 - 2degrees Statement

Like many businesses 2degrees advertising appears automatically on highly viewed websites. We don't have a company position on politics, but given the closeness to the election we've simply decided we won't advertise on any political blog websites in the lead up to the election.

 

8 September 2014 - 2degrees extends 4G to Wellington and greater Auckland

2degrees has extended its 4G footprint, today flicking the switch on its fourth generation mobile network in central Wellington and the greater Auckland region.

Dubbed the next generation network, 4G can theoretically deliver data speeds of up to 150Mbps ¿ more than 10 times faster than standard 3G connections.

Over half of Wellington City is now covered by 2degrees' 4G network and more than two-thirds of Auckland. By late September, 2degrees' LTE network will be further extended to cover three-quarters of the Auckland region.

2degrees launched its 4G network in parts of central Auckland in June and since then has almost tripled the number of sites across the region, today adding West Auckland and the North Shore to its 4G coverage area.

The company plans to launch 4G in Christchurch at the end of September and Hamilton in October.

2degrees' Chief Technology Officer Mike Davies says the rollout is well ahead of schedule.

"We have a unique advantage of having the latest network technology, thus the addition of 4G is relatively straightforward. The first stage of our rollout is on track to being achieved well within the timeframes we set and we are now planning the rollout to other regions in the coming year," he says.

Mike says 2degrees customers are taking full advantage of 4G.

"With 4G capable devices now readily available, coupled with people's growing need to do more, and be more productive on their phones, we have certainly seen a significant rise in the amount of data usage on our network.

"Whilst data usage on our network has continued to double each year, we have seen a significant increase since we launched 4G in June with 4G customers using 70% more data on an average day compared to those using 3G."

2degrees continues to trial other technology to support its customers' insatiable demand for data including a WIFI trial in Wellington and a 4G trial on 700MHz in central Auckland.

For more information visit our 4G page.

 

15 July 2014 - 2degrees is now 'Consumer Trusted'

2degrees has become the first company to gain 'Consumer Trusted Accreditation' from Consumer New Zealand, a new programme which recognises excellent customer service.

Consumer NZ CEO Sue Chetwin says the new Consumer Trusted programme has been developed specifically to deliver high standards of customer service and consumer confidence.

"Our Consumer Trusted programme is a visible way of rewarding businesses with genuinely top-class customer service. 2degrees is one of the first companies to gain this accreditation as it has clearly demonstrated it lives up to all of our key principles when it comes to providing service above and beyond the Consumer Guarantees Act."

To gain accreditation, 2degrees underwent a rigorous analysis process across all parts of the business to ensure it met every aspect of the programme's eight key guiding principles.

These principles include:

  • Customer Service: to provide exceptional customer service
  • Returns and refunds policy: to have fair, clear policies
  • Website: to have an up-to-date, informative website
  • Complaints and disputes: to deal with all customer feedback, complaints and disputes fairly
  • Contracts: to have fair and easy to understand contracts
  • Pricing: to have clear prices and fees displayed
  • Privacy and use of personal data: to ensure personal customer details are not exploited
  • Advertising: to ensure information, advertising and promotion is accurate

2degrees Chief Marketing Officer Malcolm Phillipps says the company is proud to be a selected as one of the first Kiwi businesses to be part of the programme.

"Our core focus has always been to ensure our customers get great service and value for money. Being part of the Consumer Trusted Programme is a great opportunity for us as it reinforces our commitment to putting our customers first," he says.

"Our challenge now is to continue delivering to the high standards we set ourselves as well as those of the programme to ensure our customers get the best service possible and feel confident they're dealing with a market leader."

 

7 July 2014 - The '4G Drop' - 4G worth of cash and prizes up for grabs with 2degrees and ZM

To celebrate the launch of 2degrees' 4G network in central Auckland, 2degrees and ZM will be dropping a massive 4G worth of cash and prizes each day for three days across multiple central Auckland locations where 2degrees now have 4G coverage.

There will also be drops in other areas of New Zealand where 4G will be coming soon.

Starting today, 'The Drops' will be made in secret and marked on a map hosted on ZM's website, giving a 1km radius or 'Drop Zone' for listeners to begin their search. More detailed clues will be released on air throughout the day and promoted by the ZM radio crew, on social media and ZM's website. Once each drop is found another will be immediately released until the 4G of cash and prizes is all gone for that day. 'The 4G Drop' will run on the 7th, 9th and 11th of July.

2degrees began its journey into fourth generation mobile with 72 4G sites in central Auckland last week. 2degrees will launch its 4G network in Hamilton, Wellington and Christchurch by the end of the year. The first person to find "the drop" gets it. Some conditions apply to claiming cash prizes.

For more information on our 4G network - go to 2degreesmobile.co.nz/4G

 

7 July 2014 - 2degrees redefines roaming for Kiwis visiting Australia

2degrees is redefining how kiwis use their mobiles across the Tasman by launching New Zealand's lowest casual roaming rates in Australia*.

From today, all 2degrees' Pay Monthly and Business customers can use their mobiles across the Tasman without hesitation with 2degrees' 10/10/10 plan - where customers pay only 10 cents per minute for calls within Australia and to New Zealand, 10 cents per text and 10 cents per MB of data.

In addition, 2degrees will also be launching Australian 7-day data roaming packs for all 2degrees customers (including Prepay) later this month. Packs include 300MB for $10 or 500MB for $15.

Chief Marketing Officer Malcolm Phillipps says 2degrees created competition in Trans-Tasman roaming in 2011 when it halved the cost of data roaming rates and these new rates mean customers no longer have to worry about using their mobile when visiting Australia.

"We know that people are still cautious when it comes to using their mobiles in Australia and often turn them off or only use them when they have access to WiFi. We want to change that by making roaming simple and affordable." he says.

"More than 70% of the travel by Kiwis is to Australia so we have focused our attention on roaming across the Tasman first. Whether it's the basics of calls, texts or emails, using social media or searching online, customers can now roam in Australia without the fear of bill shock when they return.

Mr Phillipps says 2degrees customers can go about their daily business in Australia just like they would at home.

"We've looked at our customer's average daily mobile usage in New Zealand and using our new Australian roaming rates, it would cost $3.84 per day for our Business customers and $3.69 per day for our Pay Monthly customers to do the same things in Australia they do here in an average day.

The launch of our new 7-day data packs later this month will also mean customers can use data for an effective rate of only 3cents/MB when in Australia and they have an entire week to use it.

Our 10/10/10 proposition means we now have New Zealand's lowest casual roaming rates in Australia and our customers are fully in control."

Mr Phillipps says 2degrees' new roaming rates will automatically be applied to all Pay Monthly and Business customers when they land in Australia as long as roaming is enabled on their device.

*Claim based on a comparison between 2degrees Pay Monthly/Business standard casual Australian roaming rates and those equivalent rates advertised by all other NZ mobile roaming operators as at 7 July 2014.

 

30 June 2014 - 4G now live on 2degrees

  • 4G now live on 72 sites in central Auckland
  • 4G sites to triple in wider Auckland region by the end of the year
  • 4G available in other main centres - Hamilton, Wellington and Christchurch - by the end of the year with rollout to provincial areas beginning in 2015
  • 2degrees' 4G network is CAT 4 which can reach theoretical speeds of 150Mbps

2degrees’ journey into fourth generation mobile has been unleashed with the launch of 4G in central Auckland today.

All 2degrees customers with 4G compatible devices¹ will get faster mobile connectivity and the ability to do more than ever on the 2degrees 4G network in central Auckland.

Dubbed the next generation network, 4G can theoretically deliver data speeds of up to 150Mbps – more than 10 times faster than standard 3G connections.

2degrees CEO Stewart Sherriff says switching 4G on today marks another major milestone in the company’s history.

“In less than five years, we have built a national 2G, 3G, boosted 3G, HSPA+ network and now the next generation of connectivity has arrived at full throttle for our customers. We know our customers have been waiting for 4G and now is the right time to deliver it to them,” he says.

With the rise in connectivity and exploding demand for data services like video, music streaming, online access and mobile gaming, 4G is now an enabler that opens up a whole new world of opportunity for our customers.”

Mr Sherriff says the launch of 4G is slightly ahead of schedule in Auckland given the seamless installation and success of the trial.

“Our trial showcased 4G at its finest, recording some outstanding download and upload speeds. Whilst it will be difficult to maintain these speeds as more customers connect to the network, we believe our network is ready and up there with the world’s best performing 4G networks.”

Access to 2degrees’ 4G network will be at no additional cost and will operate with all existing 2degrees customer’s current data allocations.

Mr Sherriff says given the speed and capabilities of 4G, the company has taken steps to ensure customers still remain in control.

“The beauty of 4G means people can potentially download things in seconds – but that can also chew through data. We recently introduced ‘Worry-free data which warns people first that they are nearing their limit and then puts a hard stop on their accounts when they reach their data limit to ensure customers stay fully in control. Customers will then need to add an additional data pack.”

2degrees customers can also keep track of their data usage via the 2degrees app and can also activate ‘Spend Control’ to set a spend limit to ensure there are no surprises.”

The majority of 4G compatible devices bought from 2degrees will automatically connect to the 2degrees 4G network from 30th June. A small number of devices bought from other operators or suppliers will require a software upgrade which is likely to be carried out by the manufacturers by mid-July.

4G speeds will vary depending on handset, location etc.

 

05 June 2014 - 2degrees to launch mobile WiFi trial in the Capital

2degrees is about to begin a WiFi trial in central Wellington, which will give a select group of 2degrees customers unlimited WiFi data for free.

2degrees has partnered with CityLink and will invite around 20,000 Wellington¿based 2degrees customers to take part in the three-month trial from today, Thursday June 5th.

2degrees CEO Stewart Sherriff says the partnership is quite different to other existing mobile WiFi offerings in New Zealand.

"This trial gives customers commercial-free WiFi access across a concentrated geographical area of the Wellington CBD rather than just random "hotspots" that people need to be in very close proximity to," says Mr Sherriff.

"Working with an established provider like CityLink who already has a WiFi presence across the Wellington CBD makes a potential commercial offering a lot easier to establish. If the trial is successful, it has the potential to be used as a blueprint for 2degrees' WiFi offerings in other parts of the country.

City Link CEO Nick Willis says, "Wi-Fi has matured into a piece of core infrastructure for businesses, transport and event centres, universities, telecommunication companies and cities. CityLink is delighted to be able to provide this scale of Wi-Fi services to 2degrees for their trial."

"CityLink has the most used Public Wi-Fi in the country on cbdfree Wellington with 75000 unique monthly users, and is best positioned to provide plug and play solutions for high quality Wi-Fi Zones anywhere in New Zealand," says Mr Willis.

Stewart Sherriff says the trial is a chance to explore the potential benefits WiFi can provide to not only its customers, but also its network.

"With exponential data growth on our network every year, WiFi is becoming a logical option for mobile networks to explore further," he says.

"Conceptually, we already understand the benefits WiFi can provide, but this trial will give us valuable insight into how it can augment our network, influence data traffic patterns and, most importantly, how it can provide additional value to our customers." he says.

2degrees customers involved in the trial will be given a password specific to their device which is valid for three months.

2degrees says it expects to make a decision on the viability of WiFi as a commercial service later in the year.

The 2degrees and CityLink WiFi perimeter includes: The Wellington Golden Mile and beyond extending from Courtenay Place, Manners Street, Willis Street, Lambton Quay, Waterloo Quay, Customhouse Quay, Jervois Quay, Cable Street and important landmarks like Westpac Stadium, Wellington Railway Station, Wellington Cable Car Terminals, Wellington Zoo, ASB Sports Centre, TSB Arena.

 

27 May 2014 - Kiwis' love of mobile no longer a burden to their pocket with 'Worry-Free Data'

With Kiwis ever-increasing demand for mobile data, 2degrees latest product, ¿Worry-Free Data' means Pay Monthly and Business customers never have to worry about data bill shock again.

2degrees has found more and more Kiwis are changing the way they use their smartphones because they're worried about mobile data usage. Latest research shows over half of smartphone users have some level of concern about unexpected data charges. (See graph below). Just under half of customers who have experienced unexpected charges said it was as a result of data overuse.*

'Worry-free data', launching today, gives customers advance warning when they are nearing their data limit and once reached, data use is halted until customers buy an additional value pack putting them in complete control of their spend. Value packs start from $5 for 100MB, which provides an effective rate of just 5c/MB.

2degrees Chief Marketing Officer Malcolm Phillipps says 'Worry-Free Data' now puts customers in full control of their mobile spend.

"With over 80% of Kiwis with smartphones saying they never leave home without it and 65% spending more than two hours a day on it**, smartphones are an integral part of people's daily lives. With this, we have unfortunately seen some customers still being caught out by unexpected casual data charges. So we are doing something about it."

"'Worry-Free Data' puts a complete stop to overage and gives our customers surety and the confidence that they can use their mobiles anywhere in New Zealand within their budget parameters without the fear of unexpected charges ever again. It's just the right thing to do and especially important as smartphone ownership continues to grow and we get ready to launch our 4G network this year."

'Worry-Free Data' is automatically available to all Pay Monthly and Business customers from today, 27th May 2014.

 

22 May 2014 - Research points to Kiwis becoming more connected

Find it hard to imagine life without your smartphone? Well consumer research shows you're not alone as new survey results from 2degrees give a glimpse into the changing lifestyle habits of Kiwis and their smartphones.

2degrees last month conducted a survey via Facebook of 357 smartphone users to find out more about the emerging smartphone habits of Kiwis. The results pointed to mobiles becoming a key part of people's lives with 85% of respondents agreeing that having a smartphone had changed the way they lived their day-to-day life and 82% saying they would never leave home without their smartphone.

So how many devices do Kiwis have already? 99% of respondents have at least two wireless networked devices (eg. a mobile phone and a tablet or laptop). Breaking that down, 42% of respondents have one mobile phone and one tablet, 24% of respondents have three devices. The survey's most connected respondent had 12 devices connected to the internet.

In addition almost 60% said they spent more time on their phone compared to six months ago and 65% spend more than two hours a day on their smartphone.

Voice calling and Maps/Navigation were the most commonly used features on smartphones with Facebook the most popular social network, used by 93% of respondents, with 36% checking Facebook more than 10 times a day.

When it comes to returning calls, most Kiwis prefer to keep their partner happy above others when given a scenario of four missed calls from their boss, Mum, partner and friend, and asked which they'd return first. 55% rated their partner, 23% rated their Mum, 20% rated their boss with only 2% saying their friend.

The research comes as global experts predict that by 2020 we'll all have 5-10 connected/networked devices ¿ from glasses to watches, to shoes, to cars, with some speculating as many as 100 billion devices world-wide. 2degrees CEO Stewart Sherriff says: "It's all about IOT or ¿Internet of Things' right now, which is adding connectivity and intelligence to just about every device. 2020 may sound a way off but 'wearable technology' is already here, we're already selling smartwatches in every one of our 2degrees stores on high streets nationwide. Globally, 64 million smartwatches are expected to be sold by 2016 and forecasts are that the ¿Internet of Things' will become a multi-billion dollar industry."

84% of respondents were aged between 18-50 years old.

 

21 May 2014 - Mobile competition - better analysis shows problems remain

Today's Commerce Commission announcement that mobile competition is not delivering for business and on account customers dispels the myth that New Zealand's mobile market is competitive ¿ and now it's time to find out why.

2degrees Chief Executive Stewart Sherriff says the Annual Telecommunications Monitoring Report reveals there are three distinct mobile markets ¿ prepay, on account and business ¿ painting a distinctly different view of competition than previous reports.

"New Zealand's highest spending mobile users deserved this. The Commission has acknowledged its past approach of looking at an operator's share of total connections can be 'misleading'. It's now time for an in-depth look into switching barriers so we can see why customers who want to move, don't," says Mr Sherriff.

The Monitoring Report shows that competition in prepay has been vigorous, but on account or business customers have not switched providers.

Mr Sherriff says today's findings show there is still work to be done to ensure long-term competition benefits all mobile users.

"2degrees has been actively competing for on account and business customers for more than two years, rolling out a national network and opening 49 retail stores. Despite this, we continue to hear from mobile users who are frustrated that they cannot take up a deal from 2degrees, even in situations where we can save them 20% or more on their monthly bill."

Mr Sherriff says the reasons vary, but a common area of complaint is the finer detail of contract terms, which customers are confronted with when they call their provider to say they are leaving for 2degrees. In some cases even finding out those details can be a challenge.

"We look forward to the Commission taking the next step to look into these issues so the incredible value 2degrees has brought to prepay customers is extended to all mobile markets."

"In the meantime, today's report will be an important input for policymakers as they prepare for the upcoming Telecommunications Act Review," he says.

 

April 16 2014 - 2degrees and iHeart Radio present Ed Sheeran in concert... for free

2degrees and iHeartRadio have teamed up to bring top British singer songwriter Ed Sheeran to New Zealand shores for a one off show in Auckland at the ASB Theatre on April 30th.

"2degrees is excited to be partnering with iHeartRadio to bring this fantastic event to Kiwi fans ¿ and it's all on the house. We are extremely grateful Sheeran has made time in his busy schedule for this exclusive show - particularly given he is in such huge demand right now prior to the release of his new album X, " says Malcolm Phillipps, 2degrees Chief Marketing Officer.

With tickets initially available through the iHeartRadio website up until 17th April, 1500 free tickets will then be made available exclusively to 2degrees customers. Details on how to register for these tickets will be announced on Thursday.

 

April 7 2014 - Welcome 2Freedom

2degrees today welcomes its latest fair feature, Freedom Term Plans which allow 2degrees customers to get more value and experience more freedom and flexibility on their mobile than ever before.

Available now on Carryover and the $69 Share Everything Plans, 2degrees' new Freedom Terms allow customers to bring their own mobile device, and rewards them with more network value either as more minutes or data than the same priced plans on a 24 month term.

Plans start at $29 per month, which includes, 300 Carryover Minutes to NZ and Aussie, Unlimited Text to NZ and Aussie, and 1GB Carryover Data. Please visit our website for our full range of plans.

Customers who join on a Freedom Term before 4 May will also receive a bonus 2GB of Carryover Data.